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Senior Manager - PVAI System Monitoring SME

5.00 to 10.00 Years   Delhi   09 Dec, 2021
Genpact India Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

AppDynamics Application Performance and Business Analytics SMEWe create products that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by creating products that people love and making difference in people s lives. Genpact uses AppDynamics to provide systems monitoring and service reporting for the PVAI SaaS product. Genpact need a very strong AppDynamics SME who can provide additional support and expertise in Application performance monitoring and Business value realizationNb: The role is not for agent installation or deployment, which is already covered in houseYou will be assigned following responsibilities.Responsibilities

  • Work with the in house DevOps and development teams to optimize the use of AppDynamics for application performance monitoring
  • Provide input into PVAI application reliability and performance improvements using AppDynamics
  • Work with the teams to improve accuracy of alerting
  • Develop means to demonstrate PVAIs value to customers using AppDynamics
  • Integrate AppDynamics with other service management tools such as CloudWatch, Grafana, Prometheus and PagerDuty
  • Advise on best practice for on premise controller configuration and support
  • Work with the team to transition AppDynamics from on premise to cloud
QualificationsSpecific AppDynamics Skills
  • Setting up Business transactions
    • Be able to analyze business requirements and define a business transaction detection strategy
    • Scope
    • Transaction splitting including http/Rest and POJO
    • Asynchronous transactions
  • Refining Error detection
    • Be able to configure error detection to ensure the correct level of alerting, and avoid false positives.
  • Optimizing Data collectors feeding into Analytics
    • Be able to analyze business requirements and develop a data collection strategy
    • Setup business journeys
    • Set up queries using ADQL
  • Information points
  • Use of metrics and dashboards
  • Custom DB metrics
  • Configuration of Log Analytics to provide linkage from snapshots
  • Use of DB agent to identify performance issues
General IT Skills
  • Good understanding of Java to be able to use POJO detection, must understand getter chains
  • Log scanning skills, knowledge of GROK
  • Understanding of Amazon cloud, EC2, ECS, Docker Kubernetes
  • Strong Linux and competence in shell scripting
  • SQL
Preferred Qualifications
  • Medical/Pharma industry experience
  • ITIL Certified
  • Service Operations
  • Helpdesk
  • Incident
,

Keyskills :
financesalesltdmisaccountancycustomer focusdata collectionsystem monitoringbusiness analyticsservice managementbusiness requirements

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