Service Designer

Job Description

Service Designer | Center for Kledge Societies Designation: Service DesignerLocation: DelhiExperience: 2 - 4 yearsEducational Qualifications: Bachelors or Masters Degree in Product Design / Service Design / Interaction Design / Digital Design / User Experience Design / Social Design / Strategic DesignManagementRequired Skills & Experience Experience in designing systems and services with components of process , digital media , products in the health , public service and / or development sector. Your portfolio shouldhighlight piloted or implemented service solutions. Experience in designing for andimplementing health services for low resource settings is most valuable. Strategic understanding of the user centered design process , with experience indeveloping and leading teams through tailored design methods for public innovationprojects. Experience with designing new design tools and methodologies , as well asemploying established tools for co - design , concept generation and rapid prototyping forproduct and service solutions. Experience in designing and conducting ethnographic research and design research inrural contexts Ability to synthesise data from multiple - perspectives , interpret it in new , relevant andactionable ways , and identify patterns to drive creative direction and opportunity andsolution development Ability to communicate insights through powerful and clear information design i.e.reports , data visualizations , illustrations , storyboards , photographs , videos and othermultimedia techniques. Innovative problem solving skills demonstrated in day to day management , and theability to handle crisis situations appropriately Creative leadership skills in order to manage a multi - disciplinary team , and steer output. Superior written and verbal communication , in order to clearly articulate analysis , designdirections and decisions for quality documentation and reports Strong planning and time management skills to lead design teams in delivering projectson time on budget Commitment to using creative expertise for development and social change Key Job Responsibilities Synthesise field data to build strategic frameworks , and provide design direction at a programmatic level , as well as on a day to day basis Ensure the project is delivered on time , and facilitate coordination between variousmembers of the team. Identify key design opportunities based on field insights and provide a rich evidentiarybasis and stimulus for program decisions such as overall innovation direction , theory ofchange , key evaluation indicators. Work beyond just design , in also selling our innovations and services by working intandem with the Business development team to modify designs as per client needs , create concise concept notes , and be a design expert in client meetings Lead the solution generation process from field driven co - design activities , conceptcreation , field prototyping to user feedback etc Design and facilitate collaborative workshops , brainstorming , codesign activities withinthe team , as well as with clients and project partners Work closely with relevant team members on creatively packaging design work andlearnings into narrative documents , reports , presentations , process notes and blogs Build and finesse in - team capacity around the design process and ensure clearexpectation setting for roles and deliverables Liaise with partner organisations i.e design advisors , monitoring , learning and evaluationteams , implementation partners and clients through the project Advantages Prior experience of working in Public Health Experience and comfort in working in low resource and rural environments Keen visual design sense,

Keyskills :
userexperiencedesign digitalmedia publichealth visualdesign socialdesign socialchange productdesign digitaldesign servicedesign userexperience problemsolving timemanagement tatementsofw ksow