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Service Head - Hardware & Security Industry (8-15 yrs)

8.00 to 15.00 Years   Delhi   09 May, 2022
PageGroup
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaMaintenanceSales Support / MIS
EmploymentTypeFull-time

Job Description

    Industry - Consumer DurablesCategory - Operations Job Type - Permanent Job Description - The Service Head is a Leadership Position which reports directly to the MD and the person would be expected to lead a team of service technicians and sales support executives with the responsibilities of setting up and managing a service distribution network as well as outsourced call centresClient Details:- Is one of the leading organisations in the Architectural Hardware Industry as well as in the Electronics Security Systems space and has its headquarter in Delhi-NCR with manufacturing locations across the country working on implementing the latest technologies with vast range of product portfoliosDescription : - Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment - Implement a strong and resilient Service Distribution network which would involve working and Co-coordinating with internal as well as 3rd party dealer distributor external stakeholders - Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve customer engagement and increase automation - Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions - Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximise profitability - Proposes modifications to service processes wherever required and actions on implementing the same - Support Sales/BD team as and when requiredProfile : - Candidates with 8-15 years of experience and a strong background in Service Delivery - Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent - Good communication skills and Stakeholder Management - Highly Technical as well as Analytical - Can absorb and interpret data to escalate abnormalities to Senior Management - Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters - Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executivesJob Offer : - Leadership Opportunit,

Keyskills :
salesmanagementtechnical supportqualitymarketingsecurity systemsleadership skillsservice providersservice processescustomer engagementcommunication skillsdistribution networkarchitectural hardware

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