ServiceNow Business Analyst SAM

Job Description

You are an experienced ServiceNow Business Analyst - SAM with 5 to 8 years of experience in SNOW, BSA, and SAM. Your role involves driving requirements, implementation, and optimization of Software Asset Management solutions on the ServiceNow platform. You will work closely with stakeholders, translate business needs into technical requirements, and support SAM lifecycle management, compliance, and cost optimization initiatives.Key Responsibilities:- Gather, analyze, and document business requirements for ServiceNow SAM solutions.- Conduct stakeholder workshops and requirement discovery sessions.- Create functional specifications, user stories, BRDs, and process flows.- Translate business needs into ServiceNow platform capabilities.- Support implementation of ServiceNow Software Asset Management (SAM Pro/SAM).- Configure and optimize software lifecycle processes (request procurement deployment retirement).- Support software license management, normalization, and reconciliation.- Assist in integration with discovery tools and CMDB.- Analyze existing IT asset management processes and recommend improvements.- Ensure software compliance and audit readiness.- Drive license optimization and cost-saving initiatives.- Define KPIs, dashboards, and reporting metrics.- Work with IT, procurement, compliance, and business teams.- Coordinate with ServiceNow developers and architects.- Provide user training and documentation.- Support UAT planning and execution.- Validate configurations and enhancements.- Assist in production deployment and post-implementation support.Required Skills & Experience:- 5 years of experience as Business Analyst / ITSM / Asset Management role.- Strong experience with ServiceNow platform.- Hands-on experience with ServiceNow Software Asset Management (SAM / SAM Pro).- Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.).- Experience with CMDB, Discovery, and IT Asset Management processes.- Understanding of ITIL framework.- Strong documentation, communication, and stakeholder management skills.Preferred Qualifications:- ServiceNow Certified System Administrator (CSA).- ServiceNow SAM Professional certification.- Experience in IT Asset Management / ITSM implementation projects.- Knowledge of integrations, workflows, and reporting.Education:Bachelors degree in Computer Science, IT, or related field (or equivalent experience).At Bounteous, you will have the opportunity to contribute to something bigger than yourself, challenge the status quo, and collaborate with energetic, fun, and innovative teams to solve challenging problems faced by clients and the company. You will have the chance to grow, challenge yourself, and make a meaningful impact at Bounteous.Benefits & Perks:- Competitive benefits and career development opportunities.- Health & wellness perks, collaborative culture, and flexible working options.- Personal and professional development opportunities.- Benefit choices that include personal and family needs.- Transforming experiences and improving business outcomes for global brands.- Flexible working options to support personal preferences.- Corporate social responsibility programs to make the community better. You are an experienced ServiceNow Business Analyst - SAM with 5 to 8 years of experience in SNOW, BSA, and SAM. Your role involves driving requirements, implementation, and optimization of Software Asset Management solutions on the ServiceNow platform. You will work closely with stakeholders, translate business needs into technical requirements, and support SAM lifecycle management, compliance, and cost optimization initiatives.Key Responsibilities:- Gather, analyze, and document business requirements for ServiceNow SAM solutions.- Conduct stakeholder workshops and requirement discovery sessions.- Create functional specifications, user stories, BRDs, and process flows.- Translate business needs into ServiceNow platform capabilities.- Support implementation of ServiceNow Software Asset Management (SAM Pro/SAM).- Configure and optimize software lifecycle processes (request procurement deployment retirement).- Support software license management, normalization, and reconciliation.- Assist in integration with discovery tools and CMDB.- Analyze existing IT asset management processes and recommend improvements.- Ensure software compliance and audit readiness.- Drive license optimization and cost-saving initiatives.- Define KPIs, dashboards, and reporting metrics.- Work with IT, procurement, compliance, and business teams.- Coordinate with ServiceNow developers and architects.- Provide user training and documentation.- Support UAT planning and execution.- Validate configurations and enhancements.- Assist in production deployment and post-implementation support.Required Skills & Experience:- 5 years of experience as Business Analyst / ITSM / Asset Management role.- Strong experience with Service

Keyskills :
SNOWBSASAMServiceNowBusiness AnalysisSoftware Asset ManagementIT Asset ManagementITSMCMDB