hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Sr. Executive

3.00 to 8.00 Years   Delhi   19 Jul, 2023
MNR Solutions Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    HiGreeting from MNRUrgent opening for Assistant Manager Sales Champion for International BPOSkills Corporate Sales, Business Development, International BPOIndustry Preferred from BPO OnlyObjective To ensure that Customer Satisfaction is maintained as the primary objective of the contact center operations, the Cox Behavior Ambassador will be dedicated to keeping Customer Satisfaction top of mind with every level of the contact center operation, fostering a pleasant tone on the production floor to ensure the Cox behaviors are consistently demonstrated on each customer interaction. Reward excellence and coach opportunities at every level in the contact center operation.Key Tasks Understand The Cox Behaviors and consistently demonstrate them with customers. Strengthen skills to effectively coach employees to demonstrate and support them in their goals. Enable the success of The Cox Behaviors by encouraging participation and suggesting resources to employees and by providing feedback for ongoing improvement to leadership. Maintain a positive atmosphere on the floor through planned employee engagement activities each month. Develop and drive recognition and incentive opportunities that highlight the prominence of Customer Satisfaction metrics. Coordinate with Client personnel to review and implement activities related to performance against the Customer Satisfaction metrics. Review all metric driven initiatives and ensure they incorporate a balanced message maintaining the prominence of the Customer Satisfaction metrics. Partner with the QA team to identify opportunities and excellence in Agent level performance. Partner with the Team Managers to review, help develop and deliver effective coaching around tone and friendliness. Partner with the training organization to emphasize the prominence of the Customer Satisfaction metrics, including conducting a presentation to each new hire class. Lead VOC Huddles to highlight excellence and opportunities around the Customer Satisfaction metrics. Participate in all internal and client-facing metric review meetings internal to address Customer Satisfaction performance and actions planned to drive/maintain performance.Key Skills for the Successful Candidate An outgoing personality that is comfortable in front of groups and individuals at all levels in the organization. Passionate about results and able to communicate where opportunities exist in a productive and positive manner. Ability to utilize data to identify trends, opportunities, and best practices. Ability to teach techniques and skills to staff. Knowledgeable of best practices on how to deliver messages to customers that may be frustrated.

Keyskills :
international call centerinternational bpocustomer satisfactioncorporate sales

APPLY NOW

Sr. Executive Related Jobs

© 2019 Hireejobs All Rights Reserved