Technical Account Manager (TAM) 4

Job Description

You will be working onsite at customer sites as a Technical Account Manager. Your main responsibility will be to ensure the overall governance and technical service delivery for maximizing the business value of Oracle investments. You will need to become a trusted advisor to the customers, ensuring consistency, quality of deliverables, and successful Oracle technology and Cloud deployments. Some of your key responsibilities will include:- Providing 24/7 support for Oracle production database services- Managing Oracle Engineered Systems such as Exadata and Oracle Database Appliances- Resolving Service Requests and proactive support activities- Creating Root Cause Analysis (RCA) documents- Contributing to Knowledge Management content creation and maintenance- Responding and resolving customer issues within Key Performance Indicator targets- Maintaining product expertise within the team- Developing and maintaining expertise around Oracle Database and OCI- Reporting on potential risks/issues and managing customer escalations- Ensuring all contract-related systems and documentation are up to date- Monitoring and reporting revenue forecast and margin estimatesTo be successful in this role, you should have:- 10 years of strong Oracle Database Administration experience- Experience in managing multiple RDBMS for Enterprise customers and Banks- Deep understanding of Oracle Architecture, RAC, Grid Infrastructure, RMAN, Data Guard/Physical Standby- Experience in Backup and Recovery and Database Performance Tuning- Hands-on experience with Oracle Database Migration and Oracle Enterprise Manager- Working knowledge of Exadata would be an advantage- Oracle Certification, preferably OCP, would be an advantageAs a Technical Account Manager at Oracle, you will play a crucial role in delivering technical services to customers while ensuring their satisfaction and success. You will collaborate with sales, delivery teams, and customers to identify appropriate solutions and manage the Oracle customer relationships effectively.If you are looking for a challenging yet rewarding career opportunity in a company that values innovation and inclusion, Oracle is the place for you. With a commitment to a diverse and inclusive workforce, Oracle offers competitive benefits, flexible medical, life insurance, and retirement options, and global opportunities where work-life balance flourishes. Join Oracle and be part of a team that thrives on integrity and empowerment. You will be working onsite at customer sites as a Technical Account Manager. Your main responsibility will be to ensure the overall governance and technical service delivery for maximizing the business value of Oracle investments. You will need to become a trusted advisor to the customers, ensuring consistency, quality of deliverables, and successful Oracle technology and Cloud deployments. Some of your key responsibilities will include:- Providing 24/7 support for Oracle production database services- Managing Oracle Engineered Systems such as Exadata and Oracle Database Appliances- Resolving Service Requests and proactive support activities- Creating Root Cause Analysis (RCA) documents- Contributing to Knowledge Management content creation and maintenance- Responding and resolving customer issues within Key Performance Indicator targets- Maintaining product expertise within the team- Developing and maintaining expertise around Oracle Database and OCI- Reporting on potential risks/issues and managing customer escalations- Ensuring all contract-related systems and documentation are up to date- Monitoring and reporting revenue forecast and margin estimatesTo be successful in this role, you should have:- 10 years of strong Oracle Database Administration experience- Experience in managing multiple RDBMS for Enterprise customers and Banks- Deep understanding of Oracle Architecture, RAC, Grid Infrastructure, RMAN, Data Guard/Physical Standby- Experience in Backup and Recovery and Database Performance Tuning- Hands-on experience with Oracle Database Migration and Oracle Enterprise Manager- Working knowledge of Exadata would be an advantage- Oracle Certification, preferably OCP, would be an advantageAs a Technical Account Manager at Oracle, you will play a crucial role in delivering technical services to customers while ensuring their satisfaction and success. You will collaborate with sales, delivery teams, and customers to identify appropriate solutions and manage the Oracle customer relationships effectively.If you are looking for a challenging yet rewarding career opportunity in a company that values innovation and inclusion, Oracle is the place for you. With a commitment to a diverse and inclusive workforce, Oracle offers competitive benefits, flexible medical, life insurance, and retirement options, and global opportunities where work-life balance flourishes. Join Oracle and be part of a team that thrives on integrity and empowerment.

Keyskills :
Oracle Database AdministrationOracle RACRMANOracle Enterprise ManagerExadataOCPData GuardStandby databasesBackupRecoveryDatabase Performance Tuning