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Technical PM Client Services

6.00 to 10.00 Years   Delhi   09 Mar, 2020
AXCESS CONSULTANCY SERVICES
Job LocationDelhi
EducationNot Mentioned
SalaryRs 7 - 12 Lakh/Yr
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job DescriptionPosition Technical PM - Client ServicesQualification - BTech, BCA, MCA, M.Tech.Experience 6 to 9 YearsSalary Range 7 - 12 Lac pa.Location - Delhi, IndiaJob Type Full TimeCompany Profile - The Company is a global leader in providing software products for hotel operations which help increase efficiency, boost staff productivity and enhance guest service, with a direct impact on the bottom line.We are one of Indias true software product companies with offices in China, India, Singapore, the US and the UK, and a strong customer base, including world s leading brands like Hyatt, IHG, Kempinski, Oberoi, Taj, Raffles, Radisson, Shangri-La, Sofitel, etc.Responsibilities:

  • Manage technical installation and configuration for all new customers.
  • Liaise with vendors for scheduling interface tests and internal resource planning
  • Deliver quality technical projects as per committed timelines
  • Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
  • Work closely with the Project Manager and flag any technical issues in time.
  • Document the Interface testing and other details, update and complete all handovers.
  • Do an audit of new implemented properties for the initial few weeks and identify the repeated issues reported by the property.
  • Coordinate with the engineering group for installation-related issues.
  • Provide backup to L2 support teams with any production-related technical issues
  • Should have technical understanding of network and database
Required Skills:Must have Good Communication skills
  • Working Knowledge of Database
  • Have a smiling face, engaging personality and passion for customer service.
  • Technical competence in Networks / Firewalls / Server OS /
  • Excellent Business Communication skills
  • Strong Customer Management and Problem Solving Skills.
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Keyskills :
lient services communication skills server os customer management guest service hotel operations problem solving interface testing business communication skills resource planning business commun technical competence

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