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Technical Support Engineer - Red Hat Enterprise Linux

3.00 to 8.00 Years   Delhi   11 Nov, 2022
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Technical Support Engineer - Red Hat Enterprise Linux
    • Ensure that the customers easily use our offerings and subscriptions and realize maximum value from them
    • Support customers by responding to inquiries within the designated service-level agreement (SLA)
    • Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
    • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure that they are satisfied with our support service
    • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
    • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
    What you will bring
    • 3+ years of experience working as a support, sustaining, or development engineer or other directly related experience
    • Linux system administration experience, including system installation, configuration, and maintenance
    • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
    • Ability to communicate clearly and effectively with customers that have various levels of technical expertise
    • First-rate customer service skills; prior help desk experience or customer-focused experience is a plus
    • Ability to handle multiple priorities and work well under pressure
    The following are considered a plus:
    • Familiarity with Red Hats portfolio of offerings and open source software business models
    • Bachelors degree or equivalent experience within the enterprise IT sector
    • Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux
    • Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, and Red Hat Ansible Automation Platform cloud management
    • Knowledge of technical support systems and tools
    • Experience with non-AMD64 architectures
    • Familiarity with Linux scripting languages
    • Good understanding of Linux tools with an emphasis on cURL, Git, strace, and Wireshark
    #LI-REMOTE #LI-AL2Interested in this job ApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedAbout Red HatRed Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Benefits
    • Comprehensive medical, dental, and vision coverage
    • Flexible Spending Account - healthcare and dependent care
    • Health Savings Account - high deductible medical plan
    • Retirement 401(k) with employer match
    • Paid time off and holidays
    • Paid parental leave plans for all new parents
    • Leave benefits including disability, paid family medical leave, and paid military leave
    • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
    ,

Keyskills :
lanlinux system administrationtroubleshootingtechnical supportnetworkingoperating systems

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