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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Immediate joining for the position of Quality Analyst in our company based at Kirti Nagar, New Delhi. Call Megha-9811745434 for interview.Salary- upto 30K per monthShift Timings- 10 a.m.- 6 p.m.Experience- 2 years- 5 yearsJob ResponsibilitiesMaintain Quality standards,Listen to Recordings and Live Calls,Document internal audits and reportsRecommend and monitor corrective actions,Identify training needs and organize training interventions to meet quality standards.Evaluate audit, assure ongoing complianceand SLAs.Key Areas:Call Monitoring, Feedback, Reports, action plans on given feedback, focusing more on bottom quartile agents, time management, organizing PKTs, sharing results to respective TLs.
Keyskills :
qualityaauditcallcenterqualityqualityauditorcallcenterqualityanalystqualityassurance