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Banking process, Technical Support, Team Lead, Sales.

Fresher   Hyderabad, Bangalore   10 Oct, 2025
Inspiration Manpower Consultancy Private Ltd
Job LocationHyderabad, Bangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Technical Support Executive Voice ProcessLocation: BangaloreJob Type: Full-Time / Rotational Shifts / Remote or OnsiteExperience: 0 to 6 yearsSalary: 800000Job Summary:We are seeking a dedicated and customer-focused Technical Support Executive to handle voice-based support queries. The role involves troubleshooting technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction via inbound or outbound calls.Key Responsibilities:
    • Answer inbound calls and assist customers with technical issues related to software, hardware, or services.
    • Provide step-by-step solutions over the phone in a clear and concise manner.
    • Record customer interactions and details accurately in CRM/ticketing tools.
    • Escalate unresolved issues to appropriate internal teams when necessary.
    • Follow up with customers to ensure their issues are resolved to satisfaction.
    • Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores.
    • Stay updated with product knowledge and process changes.
    Required Skills & Qualifications:
    • Excellent verbal communication skills in English (and any regional language if applicable).
    • Ability to communicate technical information to non-technical users.
    • Good problem-solving and analytical skills.
    • Familiarity with Windows/Mac OS, networking, and common software applications.
    • Prior experience in a call center or technical support environment is a plus.
    • Bachelors degree or equivalent; technical diploma is advantageous.
    Preferred Attributes:
    • Patience and empathy when dealing with frustrated users.
    • Ability to work under pressure and manage high call volumes.
    • Flexibility to work in rotational shifts, including night shifts and weekends.
    Contact point : Aditya - hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobile

Keyskills :
technical supportbanking processvoice processcustomer servicecustomer careinbound processprocess assuranceoutbound salescustomer retention

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