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Customer Success Manager

1.00 to 10.00 Years   Hyderabad, Bangalore   25 Aug, 2026
SHM ENTERPRISES
Job LocationHyderabad, Bangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaEngineering Design / ConstructionOil & Gas Engineering
EmploymentTypeFull-time

Job Description

    We are looking for an experienced Customer Success Manager to enhance our brand equity and value. Efficiently managing and enhancing customer relationships will boost your candidature as a good Customer Success Manager. Your promptness and professionalism in handling customer queries will help in reducing churn.Besides, you will act as the main point of contact between customers and the technical support team. Implementing workable solutions to promote the companys products and services will also be your responsibility.You will be coordinating with theand theSalesteam to determine the companys recurring revenue, collected as a result of your relationship-building abilities. You will play a vital role in improving customer satisfaction upon reviewing the customers journey.If you can help build long term business relationships then we would love to have you on board.Responsibilities
    • Networking to develop customer relationships
    • Maintaining existing customer base and encouraging cross-sells via effective communication
    • Reviewing and implementing improvement measures and procedures
    • Coordinating with the Sales team to determine business goals and objectives
    • Hiring and training new team members
    • Handling all customer queries and complaints professionally
    • Managing customer business and portfolios
    • Arranging skill-building workshops for team members

Keyskills :
customercustomer service systemscustomer self servicecustomer service representativescustomer service trainingcustomer servicecustomer service managementcustomer service operationsmanager

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