Client Servicing Executive

Job Description

As a Service Associate, your role will involve responding to customer inquiries in a timely and accurate manner through phone, email, or chat. You will be responsible for handling customer complaints professionally to ensure customer satisfaction. Additionally, you will assist customers in processing orders, providing product information, and maintaining customer records in the companys database or CRM system.Key Responsibilities:- Respond to customer inquiries: Provide timely and accurate responses through phone, email, or chat.- Handle customer complaints: Address and resolve complaints in a professional and efficient manner.- Process orders: Assist customers in placing orders, updating order status, and coordinating order fulfillment.- Provide product information: Educate customers about products, services, and promotions.- Maintain customer records: Update and maintain customer information and interactions in the database.Qualifications Required:- Excellent communication skills: Ability to communicate clearly and effectively with customers.- Customer service orientation: Strong focus on delivering exceptional customer service.- Problem-solving skills: Capacity to analyze customer needs and provide appropriate solutions.- Attention to detail: Ability to accurately input and update customer information and orders.- Ability to work in a team: Collaborate with colleagues to ensure smooth customer interactions and support.Experience: 0 - 5 YearsNo. of Openings: 15Education: 10th PassIndustry Type: Hotel / Restaurant / HospitalityGender: Male / FemaleJob Country: IndiaType of Job: Full TimeWork Location Type: Work from OfficeFace Interview Location: Viswas Heritage Banjara Apartment, Flat No 302, Panchavathi Colony, Banjara Hills Road No3 As a Service Associate, your role will involve responding to customer inquiries in a timely and accurate manner through phone, email, or chat. You will be responsible for handling customer complaints professionally to ensure customer satisfaction. Additionally, you will assist customers in processing orders, providing product information, and maintaining customer records in the companys database or CRM system.Key Responsibilities:- Respond to customer inquiries: Provide timely and accurate responses through phone, email, or chat.- Handle customer complaints: Address and resolve complaints in a professional and efficient manner.- Process orders: Assist customers in placing orders, updating order status, and coordinating order fulfillment.- Provide product information: Educate customers about products, services, and promotions.- Maintain customer records: Update and maintain customer information and interactions in the database.Qualifications Required:- Excellent communication skills: Ability to communicate clearly and effectively with customers.- Customer service orientation: Strong focus on delivering exceptional customer service.- Problem-solving skills: Capacity to analyze customer needs and provide appropriate solutions.- Attention to detail: Ability to accurately input and update customer information and orders.- Ability to work in a team: Collaborate with colleagues to ensure smooth customer interactions and support.Experience: 0 - 5 YearsNo. of Openings: 15Education: 10th PassIndustry Type: Hotel / Restaurant / HospitalityGender: Male / FemaleJob Country: IndiaType of Job: Full TimeWork Location Type: Work from OfficeFace Interview Location: Viswas Heritage Banjara Apartment, Flat No 302, Panchavathi Colony, Banjara Hills Road No3

Keyskills :
Customer service orientationExcellent communication skillsProblemsolving skillsAttention to detail