CSM Customer Success Manager

Job Description

As the Manager of Customer Success at the CoE CSA teams in India, your primary responsibility is to lead and manage the Customer Success team effectively. Your role involves proactively engaging with customers to ensure they derive value from the products and solutions, leading to revenue retention and new revenue opportunities. You will work closely with Customer Success functional leadership to drive prospecting strategies, AT RISK Management, and Renewal Management. Your tasks will include coaching and mentoring teams, developing strategic plans, identifying process improvements, monitoring team performance, and implementing career development opportunities. Additionally, you will be responsible for hiring talent, grooming them for success, and acting as a strong advocate for customers.**Key Responsibilities:**- Drive prospecting strategies, AT RISK Management, and Renewal Management- Coach, mentor, lead, and manage Customer Success teams- Develop and implement strategic plans aligned with business objectives- Identify process improvements and enhance efficiency- Advocate for customers and address their needs effectively- Monitor team performance, take corrective actions, and provide career development opportunities- Recruit and groom talent for success**Qualifications Required:**- Bachelors Degree, preferably in business or related field- 10-13 years of overall industry experience with 7 years in Customer Success & Account Management- Experience managing Customer Success teams of approximately 10 members directly- 5 years of experience in managerial roles- Excellent analytical, critical thinking, problem-solving, and interpersonal skills- Strong leadership, team management, and relationship-building skills- Ability to communicate and influence effectively at all organizational levels- Experience in improving customer experience, driving customer retention, and handling global clients**Additional Information:**All information will be kept confidential according to EEO guidelines. Background checks are required for employment where permitted. insightsoftware is committed to providing equal employment opportunities. Remote work is not available for this position. As the Manager of Customer Success at the CoE CSA teams in India, your primary responsibility is to lead and manage the Customer Success team effectively. Your role involves proactively engaging with customers to ensure they derive value from the products and solutions, leading to revenue retention and new revenue opportunities. You will work closely with Customer Success functional leadership to drive prospecting strategies, AT RISK Management, and Renewal Management. Your tasks will include coaching and mentoring teams, developing strategic plans, identifying process improvements, monitoring team performance, and implementing career development opportunities. Additionally, you will be responsible for hiring talent, grooming them for success, and acting as a strong advocate for customers.**Key Responsibilities:**- Drive prospecting strategies, AT RISK Management, and Renewal Management- Coach, mentor, lead, and manage Customer Success teams- Develop and implement strategic plans aligned with business objectives- Identify process improvements and enhance efficiency- Advocate for customers and address their needs effectively- Monitor team performance, take corrective actions, and provide career development opportunities- Recruit and groom talent for success**Qualifications Required:**- Bachelors Degree, preferably in business or related field- 10-13 years of overall industry experience with 7 years in Customer Success & Account Management- Experience managing Customer Success teams of approximately 10 members directly- 5 years of experience in managerial roles- Excellent analytical, critical thinking, problem-solving, and interpersonal skills- Strong leadership, team management, and relationship-building skills- Ability to communicate and influence effectively at all organizational levels- Experience in improving customer experience, driving customer retention, and handling global clients**Additional Information:**All information will be kept confidential according to EEO guidelines. Background checks are required for employment where permitted. insightsoftware is committed to providing equal employment opportunities. Remote work is not available for this position.

Keyskills :
Account ManagementRenewalsLeadershipAnalytical SkillsCritical ThinkingInterpersonal SkillsTeam ManagementCustomer SuccessProblemSolvingRelationshipBuilding