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Delivery Operations Team Lead-Voice

Fresher   Hyderabad, All India   08 Jan, 2026
Accenture plc
Job LocationHyderabad, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Delivery Operations Team Lead at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service, and utilizing platform and software contact centers for customer support. The quality and capabilities of the technology used will significantly impact customer and agent experience, as well as contact center performance.Key Responsibilities:- Analyze and solve moderately complex problems- Create new solutions, leveraging existing methods and procedures- Understand the strategic direction set by senior management related to team goals- Interact with direct supervisor, peers, and/or management levels at a client or within Accenture- Manage small teams and/or work efforts at a client or within AccentureQualifications Required:- Graduation in any field- 7 to 11 years of experience- Adaptable and flexible- Strong problem-solving skills- Agility for quick learning- Ability to work well in a team- Commitment to qualityPlease note that this role may require you to work in rotational shifts. Role Overview:As a Delivery Operations Team Lead at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service, and utilizing platform and software contact centers for customer support. The quality and capabilities of the technology used will significantly impact customer and agent experience, as well as contact center performance.Key Responsibilities:- Analyze and solve moderately complex problems- Create new solutions, leveraging existing methods and procedures- Understand the strategic direction set by senior management related to team goals- Interact with direct supervisor, peers, and/or management levels at a client or within Accenture- Manage small teams and/or work efforts at a client or within AccentureQualifications Required:- Graduation in any field- 7 to 11 years of experience- Adaptable and flexible- Strong problem-solving skills- Agility for quick learning- Ability to work well in a team- Commitment to qualityPlease note that this role may require you to work in rotational shifts.

Keyskills :
TeamworkNext Generation Customer OperationsCustomer Service TechnologyProblemsolving skillsAgility

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