Outreach Operations Specialist

Job Description

Role Overview:At YouTube, you will have the opportunity to work at the intersection of cutting-edge technology and boundless creativity, moving at the speed of culture to give everyone the power to share their stories and connect with one another. As part of the team, you will explore new ideas, solve real problems, and have fun while doing it all together.Key Responsibilities:- Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies via email, social, and phone to mitigate security and brand risks to YouTube.- Develop deep connections with regional teams to support and consult in complex creator escalations.- Serve as a consultant to cross-functional stakeholders on product/policy changes and own difficult conversations with internal stakeholders.- Organize and implement cross-functional initiatives, ensuring alignment with broader operations efforts.- Identify workflow gaps to improve creator escalations and ensure full de-escalation in a timely manner.Qualification Required:- Bachelors degree in HR, Business, a related field, or equivalent practical experience.- 5 years of experience in a customer or client-facing role supporting vendor operations.- 5 years of experience managing third-party logistics relationships.Additional Details:At YouTube, everyone deserves to have a voice, and the world is a better place when we listen, share, and build community through our stories. The team works together to show people the world, exploring what they love and connecting with one another in the process. Ability to communicate investigative findings, advocate for creator solutions, work in a fast-moving environment, act as an incident manager, and possess strong technical acumen are preferred qualifications for this role. Role Overview:At YouTube, you will have the opportunity to work at the intersection of cutting-edge technology and boundless creativity, moving at the speed of culture to give everyone the power to share their stories and connect with one another. As part of the team, you will explore new ideas, solve real problems, and have fun while doing it all together.Key Responsibilities:- Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies via email, social, and phone to mitigate security and brand risks to YouTube.- Develop deep connections with regional teams to support and consult in complex creator escalations.- Serve as a consultant to cross-functional stakeholders on product/policy changes and own difficult conversations with internal stakeholders.- Organize and implement cross-functional initiatives, ensuring alignment with broader operations efforts.- Identify workflow gaps to improve creator escalations and ensure full de-escalation in a timely manner.Qualification Required:- Bachelors degree in HR, Business, a related field, or equivalent practical experience.- 5 years of experience in a customer or client-facing role supporting vendor operations.- 5 years of experience managing third-party logistics relationships.Additional Details:At YouTube, everyone deserves to have a voice, and the world is a better place when we listen, share, and build community through our stories. The team works together to show people the world, exploring what they love and connecting with one another in the process. Ability to communicate investigative findings, advocate for creator solutions, work in a fast-moving environment, act as an incident manager, and possess strong technical acumen are preferred qualifications for this role.

Keyskills :
Customer ServiceLogistics ManagementCommunicationIncident ManagementVendor Operations