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Retention Manager (B2B - IT services or Products)

5.00 to 10.00 Years   Hyderabad,Other Telangana   19 Jan, 2025
VARUN DIGITAL MEDIA SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad,Other Telangana
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryTelecom / ISP
Functional AreaSales / BDCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Retention Manager (B2B - IT services / Products)We are looking for aRetention Managerwith 5 years of B2B sales experience in the IT services or products sector. The ideal candidate will excel in communication and retention strategies, driving customer loyalty and satisfaction.Key Responsibilities
    • Relationship Management: Build and maintain strong relationships with key clients to ensure they receive maximum value from our products.
    • Retention Strategy: Develop and implement effective retention strategies to reduce churn and enhance customer satisfaction.
    • Collaboration: Work with the sales team to identify upsell opportunities within existing accounts.
    • Data Analysis: Analyze customer data to identify trends and inform retention initiatives.
    • Feedback Mechanism: Gather customer feedback to drive product improvements.
    • Reporting: Track retention metrics and report on successes and challenges.
    Qualifications
    • 5 years in a retention or customer success role within B2B IT products.
    • Proven sales background with strong communication skills.
    • Analytical mindset with experience in data analysis tools.
    • Problem-solving abilities and a collaborative approach.
    hidden_email, hidden_mobile

Keyskills :
retention strategiessalesb2bretentionb2b salesretention managementsales managementbusiness development

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