Senior Technology Business Analyst

Job Description

Role Overview:As a Senior Business Analyst at Visy, you will play a crucial role in the Service Operations department by owning and driving the delivery and operational support of the organizations critical Quote to Cash (Q2C) system. Your responsibilities will include prioritizing requirements, managing the backlog, planning releases, and driving technical uplift initiatives to ensure the platform meets evolving business needs in a large-scale manufacturing environment. You will act as the key liaison between business stakeholders, IT, and delivery teams to deliver reliable, scalable, and innovative solutions aligned with enterprise objectives.Key Responsibilities:- Lead the requirements intake, prioritization, and backlog management for the Q2C system in alignment with business requirements and strategy.- Manage end-to-end support operations to ensure system stability, timely incident resolution, and proactive problem management.- Oversee release cycles including planning, testing, deployment, and post-release validation.- Partner with business stakeholders across Sales, commercial, Operations, and external vendors to ensure alignment of Q2C capabilities with business processes.- Drive technical uplift and modernization initiatives to enhance performance, security, and integration with other enterprise platforms (ERP, CRM, Manufacturing Systems).- Define and track success metrics and KPIs for enhancement, including adoption, system performance, and user satisfaction.- Support end-to-end BAU operations to ensure system stability, timely incident resolution, and proactive problem management.- Communicate progress, risks, and issues effectively to business and leadership teams.- Manage relationships with external vendors and partners to ensure integration framework delivery quality and value.Qualifications Required:- Bachelors degree in computer science, Information Systems, Engineering, or related field.- Proven experience (5 years) in Product owner, Technical Business Analyst, or IT Product Management roles in large enterprise environments.- Strong background in Quote to Cash, Web Apps, ERP, CRM, or large-scale transactional systems (preferably within manufacturing or industrial sectors).- Demonstrated experience in managing sprint planning, release cycles, technical upgrades, and enterprise-scale system integrations.- Track record of engaging with senior business stakeholders and translating strategic objectives into technical delivery.- Certification in Agile/Scrum Product Ownership (CSPO/PSPO) or equivalent is highly desirable.Additional Details:Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling, and logistics. With operations across 150 sites globally, including Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees, Visy is Australia and New Zealands largest manufacturer of food and beverage packaging made from household recycling. They also provide support to customers with logistics, packaging supplies, point of sale displays, and more. At Visy India in Hyderabad, the technology hub is expanding its technical capabilities to support the global business. Role Overview:As a Senior Business Analyst at Visy, you will play a crucial role in the Service Operations department by owning and driving the delivery and operational support of the organizations critical Quote to Cash (Q2C) system. Your responsibilities will include prioritizing requirements, managing the backlog, planning releases, and driving technical uplift initiatives to ensure the platform meets evolving business needs in a large-scale manufacturing environment. You will act as the key liaison between business stakeholders, IT, and delivery teams to deliver reliable, scalable, and innovative solutions aligned with enterprise objectives.Key Responsibilities:- Lead the requirements intake, prioritization, and backlog management for the Q2C system in alignment with business requirements and strategy.- Manage end-to-end support operations to ensure system stability, timely incident resolution, and proactive problem management.- Oversee release cycles including planning, testing, deployment, and post-release validation.- Partner with business stakeholders across Sales, commercial, Operations, and external vendors to ensure alignment of Q2C capabilities with business processes.- Drive technical uplift and modernization initiatives to enhance performance, security, and integration with other enterprise platforms (ERP, CRM, Manufacturing Systems).- Define and track success metrics and KPIs for enhancement, including adoption, system performance, and user satisfaction.- Support end-to-end BAU operations to ensure system stability, timely incident resolution, and proactive problem management.- Communicate progress, risks, and issues effectively to business and leadership teams.- Manage relationships with external vendors and partners

Keyskills :
Written CommunicationVerbal CommunicationProject ManagementSQLReportingData VisualizationPower BITechnical Expertise