Senior UX Researcher

Job Description

You will be responsible for understanding peoples needs, improving processes, and ensuring that our products are user-centric at Stolt-Nielsen as a UX Researcher. Your main tasks will involve conducting user research, mapping user journeys, designing process flows, and validating solutions through testing. Collaborating closely with the Head of Design, product owners, and developers, you will play a crucial role in shaping the user experience of our digital products. At Stolt-Nielsen, we value digital innovation and invest in our teams to work in a modern way.**Key Responsibilities:**- Plan, conduct, and analyze user research including stakeholder interviews, diary studies, and surveys.- Synthesize research findings into actionable insights like personas, journey maps, and empathy maps.- Map current-state and future-state user journeys and service blueprints.- Design and document process flows and workflows for digital products.- Define information architecture through site maps, navigation structures, and content hierarchies.- Create wireframes and low-fidelity prototypes for interaction logic.- Facilitate usability testing sessions and analyze results for recommendations.- Work with user analytics tools to identify behavioral patterns and opportunities for improvement.- Collaborate with UI Designers to ensure clear UX specifications.**Qualifications Required:**- Minimum 5 years of experience in UX Design, UX Research, or Service Design.- Portfolio demonstrating end-to-end UX process.- Proficiency in journey mapping and process design tools.- Strong written and verbal communication skills.The company, Stolt-Nielsen, is a global leader in bulk-liquid and chemical logistics, transportation, and storage. They are committed to safety, service excellence, and innovation. The Stolt-Nielsen Digital Innovation Centre focuses on building smarter systems, driving digital transformation, and shaping the future of logistics. As part of the team, you will be encouraged to think boldly, challenge convention, and contribute to the future of the logistics industry. You will be responsible for understanding peoples needs, improving processes, and ensuring that our products are user-centric at Stolt-Nielsen as a UX Researcher. Your main tasks will involve conducting user research, mapping user journeys, designing process flows, and validating solutions through testing. Collaborating closely with the Head of Design, product owners, and developers, you will play a crucial role in shaping the user experience of our digital products. At Stolt-Nielsen, we value digital innovation and invest in our teams to work in a modern way.**Key Responsibilities:**- Plan, conduct, and analyze user research including stakeholder interviews, diary studies, and surveys.- Synthesize research findings into actionable insights like personas, journey maps, and empathy maps.- Map current-state and future-state user journeys and service blueprints.- Design and document process flows and workflows for digital products.- Define information architecture through site maps, navigation structures, and content hierarchies.- Create wireframes and low-fidelity prototypes for interaction logic.- Facilitate usability testing sessions and analyze results for recommendations.- Work with user analytics tools to identify behavioral patterns and opportunities for improvement.- Collaborate with UI Designers to ensure clear UX specifications.**Qualifications Required:**- Minimum 5 years of experience in UX Design, UX Research, or Service Design.- Portfolio demonstrating end-to-end UX process.- Proficiency in journey mapping and process design tools.- Strong written and verbal communication skills.The company, Stolt-Nielsen, is a global leader in bulk-liquid and chemical logistics, transportation, and storage. They are committed to safety, service excellence, and innovation. The Stolt-Nielsen Digital Innovation Centre focuses on building smarter systems, driving digital transformation, and shaping the future of logistics. As part of the team, you will be encouraged to think boldly, challenge convention, and contribute to the future of the logistics industry.

Keyskills :
Service DesignInformation ArchitectureWireframingFacilitationCommunicationCollaborationQualitative User ResearchJourney MappingProcess Modelling