Service Operator I

Job Description

Role Overview:As a Service Operator I at Verisk, you are expected to be receptive to Continuous Improvement initiatives and contribute your own ideas for improving the Service. You should be able to identify tickets that have not led to customer success and raise them in team meetings or escalate them when necessary.Key Responsibilities:- Understand our Service Operations processes and identify that a ticket is a request for a particular process- Carry out the process accurately and deal with most process deviations, escalating when unable to resolve- Define, create, and implement new Service Requests- Communicate with wider team members about new Service Operations Processes and help to document and standardize them for routine handling- Analyze and document new processes with support from the team- Help improve existing Service Requests and suggest ideas, including assisting with Service Request automations- Build relationships with wider team members to understand opportunities for bringing Service Requests into the Servicing Team- Execute and adhere to department processes, work within a team environment, and collect client requirements through IT Service Management tooling- Undertake administrative tasks, escalate/engage with other teams as required, and develop an understanding of customers business and operational environment- Assist in creating help center articles and internal training materials, raise any risks with senior management, and ensure clients data is secure and properly managedQualifications:- A formal tertiary qualification in computer science, business information systems, or a related technical field, or professional experience with technical analysis- Strong attention to detail and effective communication skills with both customers and internal stakeholders- Self-motivated with the ability to manage workload and stakeholder expectations- Confidence to seek support when needed and a good grasp of Microsoft OfficeAbout Verisk:Verisk has been the leading data analytics and technology partner to the global insurance industry for over 50 years, empowering communities and businesses to make better decisions on risk. At Verisk, you will have the opportunity to build a unique and rewarding career with support, coaching, and training. Recognized as a Great Place to Work for workplace culture, Verisk values inclusivity, diversity, learning, and results. Join the 7,000-strong team at Verisk and help translate big data into big ideas for a better tomorrow.Additional Details:Verisk offers a range of solutions through its various businesses, including Underwriting Solutions, Claims Solutions, Property Estimating Solutions, Extreme Event Solutions, Specialty Business Solutions, Marketing Solutions, Life Insurance Solutions, and Verisk Maplecroft. Verisk Analytics is an equal opportunity employer striving for innovation and resilience in the face of extreme events. Role Overview:As a Service Operator I at Verisk, you are expected to be receptive to Continuous Improvement initiatives and contribute your own ideas for improving the Service. You should be able to identify tickets that have not led to customer success and raise them in team meetings or escalate them when necessary.Key Responsibilities:- Understand our Service Operations processes and identify that a ticket is a request for a particular process- Carry out the process accurately and deal with most process deviations, escalating when unable to resolve- Define, create, and implement new Service Requests- Communicate with wider team members about new Service Operations Processes and help to document and standardize them for routine handling- Analyze and document new processes with support from the team- Help improve existing Service Requests and suggest ideas, including assisting with Service Request automations- Build relationships with wider team members to understand opportunities for bringing Service Requests into the Servicing Team- Execute and adhere to department processes, work within a team environment, and collect client requirements through IT Service Management tooling- Undertake administrative tasks, escalate/engage with other teams as required, and develop an understanding of customers business and operational environment- Assist in creating help center articles and internal training materials, raise any risks with senior management, and ensure clients data is secure and properly managedQualifications:- A formal tertiary qualification in computer science, business information systems, or a related technical field, or professional experience with technical analysis- Strong attention to detail and effective communication skills with both customers and internal stakeholders- Self-motivated with the ability to manage workload and stakeholder expectations- Confidence to seek support when needed and a good grasp of Microsoft OfficeAbout Verisk:Verisk has been the leading data analyt

Keyskills :
Continuous ImprovementIT Service ManagementTechnical SupportService Delivery ManagementMicrosoft OfficeData analyticsRisk assessmentSustainabilityService Request ProcessingService Operations processesProcess deviationsService RequestsService R