Software Engineer II - Spring Boot and Java Application Support

Job Description

As a Software Engineer II at JPMorganChase within the Consumer and Community Banking, you are part of an agile team that works to enhance, design, and deliver the software components of the firms state-of-the-art technology products in a secure, stable, and scalable way. You support a spring boot-based framework (Photon) and its associated services, which is used by thousands of JPMC software engineers and is at the heart of the cloud-enabled modern microservices based applications that power the business.**Key Responsibilities:**- Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.- Collaborate with internal stakeholders and partners to maintain service level and delivery obligations.- Be an active participant in the refinement and growth of the product and services.- Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners.- Ensure training and product knowledge transfers are conducted as required.- Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation.- Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.**Qualification Required:**- Formal training or certification on software engineering concepts and 2 years of applied experience.- Tech Support management background with Java and Spring knowledge.- Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databases.- Strong communication skills to partner effectively with cross-functional stakeholders.- Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment.- Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written).- Strong documentation and reporting skills.- True passion for making a frictionless product support process while being obsessed with the client experience.*Please note that the company details were not included in the job description provided.* As a Software Engineer II at JPMorganChase within the Consumer and Community Banking, you are part of an agile team that works to enhance, design, and deliver the software components of the firms state-of-the-art technology products in a secure, stable, and scalable way. You support a spring boot-based framework (Photon) and its associated services, which is used by thousands of JPMC software engineers and is at the heart of the cloud-enabled modern microservices based applications that power the business.**Key Responsibilities:**- Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.- Collaborate with internal stakeholders and partners to maintain service level and delivery obligations.- Be an active participant in the refinement and growth of the product and services.- Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners.- Ensure training and product knowledge transfers are conducted as required.- Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation.- Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.**Qualification Required:**- Formal training or certification on software engineering concepts and 2 years of applied experience.- Tech Support management background with Java and Spring knowledge.- Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databases.- Strong communication skills to partner effectively with cross-functional stakeholders.- Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment.- Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written).- Strong documentation and reporting skills.- True passion for making a frictionless product support process while being obsessed with the client experience.*Please note that the company details were not included in the job description provided.*

Keyskills :
Spring BootJavaCloud ComputingKafkaDatabasesCommunication SkillsProblem SolvingDocumentationAWSKubernetes