Sr Associate IS Analyst - GPS technology support

Job Description

As a Sr Associate IS Analyst at Amgen, you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. Your responsibilities will include:- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G).- Independently resolve recurring and complex L1/L2 issues- Perform in-depth troubleshooting and guide resolution of recurring issues.- Act as the first point of contact for major incidents or outages.- Identify patterns from recurring tickets and initiate corrective actions.- Work with platform teams to implement automation, monitoring, and process improvements.- Mentor junior support engineers and lead knowledge-sharing sessions.- Develop and maintain SOPs, troubleshooting scripts, and process checklists.- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.- Support compliance with Key Control Indicators (KCI) and chips in to overall process governanceQualifications required for this role:- Masters degree and 1 to 3 years of experience in Computer Science, IT or related field (OR)- Bachelors degree and 3 to 5 years of experience in Computer Science, IT or related field (OR)- Diploma and 7 to 9 years of experience in Computer Science, IT or related fieldMust-have skills include:- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.- Hands-on experience with ITSM tools like ServiceNow or JIRA- Good understanding of Pharmacovigilance process and knowledge on safety systems like Argus, Arisg, LSMV, etc.- Identify and escalate potential safety/compliance issues.- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred).- Experience with testing methodologies, tools, and automation practices.- Experienced in Agile methodologySoft skills required for this role:- Excellent analytical and troubleshooting skills- Excellent leadership and strategic thinking abilities- Strong verbal and written communication skills- Ability to work effectively with global, virtual teams- High degree of initiative and self-motivation- Ability to manage multiple priorities successfully- Team-oriented, with a focus on achieving team goals- Ability to deal with ambiguity and think on their feetShift Information:This position requires you to work a later shift and will be assigned third shift schedule (Overnight shift on a rotational basis). Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.Join Amgens mission of serving patients and make a lasting impact on the lives of patients while transforming your career. Apply now for a career that defies imagination. As a Sr Associate IS Analyst at Amgen, you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. Your responsibilities will include:- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G).- Independently resolve recurring and complex L1/L2 issues- Perform in-depth troubleshooting and guide resolution of recurring issues.- Act as the first point of contact for major incidents or outages.- Identify patterns from recurring tickets and initiate corrective actions.- Work with platform teams to implement automation, monitoring, and process improvements.- Mentor junior support engineers and lead knowledge-sharing sessions.- Develop and maintain SOPs, troubleshooting scripts, and process checklists.- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.- Support compliance with Key Control Indicators (KCI) and chips in to overall process governanceQualifications required for this role:- Masters degree and 1 to 3 years of experience in Computer Science, IT or related field (OR)- Bachelors degree and 3 to 5 years of experience in Computer Science, IT or related field (OR)- Diploma and 7 to 9 years of experience in Computer Science, IT or related fieldMust-have skills include:- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.- Hands-on experience with ITSM tools like ServiceNow or JIRA- Good understanding of Pharmacovigilance process and knowledge on safety systems like Argus, Arisg, LSMV, etc.- Identify and escalate potential safety/compliance issues.- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred).- Experience with testing methodologies, tools, and automation practices.- Experienced in Agile methodologySoft skil

Keyskills :
MonitoringTroubleshootingSQLAgile methodologyDataSystem IssuesITSM toolsPharmacovigilance processSafety systemsDatabase technologies