hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

WFM Capacity Planning Specialist | Contact Center Operations

Fresher   Hyderabad, Bangalore   01 Oct, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad, Bangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Hiring: WFM Capacity Planning Specialist | Contact Center Operations | [Location]Experience: 4 10 Years CTC: Competitive (based on experience) Location: [Specify Bangalore/Hyderabad/etc.] Notice Period: Immediate to 30 DaysWe are looking for an experienced Workforce Management (WFM) Capacity Planning Specialist with proven expertise in creating and managing capacity files for contact center operations. The role requires strong analytical and planning skills to ensure optimized staffing and efficient resource utilization.Key Responsibilities:
    • Build, maintain, and update capacity planning files/models to align with forecasted demand.
    • Analyze historical data (call volumes, AHT, shrinkage, attrition, productivity) to project headcount and hiring plans.
    • Work closely with finance, HR, and operations to align workforce capacity with budgets and SLAs.
    • Provide proactive insights on staffing gaps, risks, and recommendations.
    • Support long-term and short-term workforce strategies through accurate modeling.
    Requirements:
    • 410 years of experience in WFM capacity planning.
    • Strong hands-on expertise in creating and maintaining capacity files (Excel/SQL/Advanced Modeling).
    • Familiarity with WFM tools such as NICE, Verint, Genesys, Aspect, etc.
    • Excellent communication and stakeholder management skills.
    • Strong analytical and problem-solving mindset.
    hidden_mobile / hidden_mobile, hidden_mobile, hidden_mobile

Keyskills :
capacitycenterforecastingheadcountmanagementmodelingwfmplanningworkforcecontactfileanalyst creationindiaspecialist

APPLY NOW

WFM Capacity Planning Specialist | Contact Center Operations Related Jobs

© 2019 Hireejobs All Rights Reserved