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Customer Success Analyst

Fresher   Indore, Madhya Pradesh   29 Aug, 2025
ResourceDekho
Job LocationIndore, Madhya Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    About the Role:As a Customer Success Analyst at our clients team, you will play a critical role in processing and delivering Identity Verification reports while maintaining effective communication with clients. Your primary responsibility will involve liaising with customers and the Customer Success team to ensure a seamless handling of requests from initiation to final delivery. This full-time onsite position in Indore requires previous experience in customer-facing roles, and local candidates will be given preference.What Youll Do:- Communicate directly with customers to process Identity Verification orders and ensure timely report deliveries.- Manage email queues by acknowledging new orders, providing updates, and addressing ad hoc requests.- Initiate verification checks, review results for accuracy, and deliver final reports within stipulated timelines.- Efficiently organize and prioritize daily tasks to meet customer requirements promptly.- Respond promptly and clearly to customer inquiries while managing expectations effectively.- Identify and escalate issues while providing constructive feedback to enhance service quality.- Undertake additional responsibilities as delegated.Key Requirements:- Minimum 3 years of experience in Customer Support/Customer Success or relevant roles.- Proficiency in using CRM tools such as Salesforce Service Console or similar platforms is advantageous.- Strong communication skills encompassing written, verbal, and interpersonal abilities.- Exceptional organizational skills coupled with a keen eye for detail.- Capability to multitask, prioritize tasks, and adhere to established processes.- Proactive, self-motivated, and capable of working independently with minimal supervision.Work Environment:- Onsite position located in Indore.- Job demands include extended periods of sitting, talking, hearing, and computer/phone usage.- Close vision is necessary for computer-based tasks.Job Type: Full-timeApplication Question(s):- What is your Current and Expected CTC - What is your Notice Period Experience:- Customer Success Analyst: 3 years (Required)Location:- Indore, Madhya Pradesh (Required)Work Location: In person,

Keyskills :
Customer SupportIdentity VerificationCommunication skillsCustomer SuccessCRM toolsOrganizational skillsMultitaskingProactive

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