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Telecom Jobs

JC Senior Digital Repair Specialist

4.00 to 9.00 Years Jharsuguda 01 Apr, 2025

Job Location	Jharsuguda
Education	Not Mentioned
Salary	Rs 3.5 - 4.0 Lakh/Yr
Industry	Telecom / ISP
Functional Area	Service / Installation / RepairTelecom Software
EmploymentType	Full-time

Job Description

1)Interact with customers on handset, other Mobility/Fixed devices,related issues,2. Troubleshoot devices defects,3. Handle devices related queries,4. Record job entry in Customer Relationship Management portal,5. Upgrade software of devices.,6. Assemble / dismantle smartphones (unibody/duo body.,7. Repair handsets by changing screen, speaker, mic, camera etc.,8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc.,9. Deposit of cash collected through service.,10. Verify devices for exchange,11. Inspection of FTTx devices,12. Job role requires travel to various touch points as planned/as &,when required.,13. Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery,14. Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation.

Keyskills :
sparessystemsoperationscommunicationproblemcrmgoodcustomerrepairsfocus2.solvingskillshandset

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