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Manager - Operations | Ludhiana (Branch Operations Head )

3.00 to 7.00 Years   Ludhiana,Other Punjab   22 Feb, 2025
DHL eCommerce
Job LocationLudhiana,Other Punjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job TitleBranch Operations HeadFunctionRegional BusinessReporting toBranch HeadS. NoKey Result AreasKey Performance IndicatorsOptimize costs in the branch % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM) Reach Enhancement Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch Drive service quality and excellence in the branch Overall service quality in the branch for all products in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products Timely connectivity of DP loads on BDA flights (% adherence) % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload Achievement of target NPS Scores for the branch Ensure Security of Shipments Number of open security related cases in the branch Ensure Regulatory Compliance Compliance to all applicable regulatory requirements Support in the execution of Corporate Initiatives Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines Drive Operations of Channel Partners attached to the branch Operational Performance of RSPs PDAs Delivery Agents Drive Operations Process Efficiency and capability % increase in operational productivity in the branch(measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key positions within team with identified successors / potential successors Drive employee morale and engagement Employee Attrition (%) PDA Attrition (%),

Keyskills :
Cost OptimizationService Quality ManagementSecurity ManagementRegulatory ComplianceOperations ManagementProcess EfficiencyPerformance ManagementEmployee EngagementReach EnhancementCorporate Initiatives Implementation

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