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General Manager - Customer Service

18.00 to 25.00 Years   Mohali   10 Dec, 2024
Job LocationMohali
EducationNot Mentioned
SalaryRs 50 - 60 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Heading the Customer Care Vertical:Strategizing, planning & managing the non-tractors revenue for pan India.Planning and Managing the Spare, Lubes and Accessories business expansion.Credit and financial exposure management for spare & Oil business.Drive CSI & ESI. Understand customer expectations (implicit and explicit) and track the trends of changing customer expectation and intervene to ensure delightful experience.Resolves product and performance issues with channel partners/customers and communicates with Quality Assurance through CCR/PQIT on appropriate issues and solutions.Warranty Management Strategy & Execution.Overseeing the Call Centre Complaint Management Process, Digitization of Process & Service Audits.Overall administration of SMART Centers of SD and Product Training Process.Developing Strategy for Technical Training Capability of Dealer Manpower.

Keyskills :
commercial vehiclecustomer carecustomer service

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