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Senior Help desk Executive

Fresher   Mohali   22 Nov, 2025
E-CONNECT SOLUTIONS PRIVATE LIMITED
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    Pen Picture of CandidateThe Helpdesk Executive is responsible for providing uninterrupted technical & operational assistance, responsible for L1 & L2 Support, incident resolution, user guidance & escalation management.Job ProfileLocation : MohaliQualification : B.Tech/BE/BCA/B.Sc(Comp/IT/Electronics)/MCAMin. Experience (in Yrs) : 2Punjabi Language is mustRole & Responsibility
    • Assist with customer service or client-facing duties, including answering inquiries, providing product information, or supporting account management teams.
    • Identifying issues that require escalation to higher-level technical teams.
    • Provide expert-level support for complex issues that cannot be resolved by Level 1 or Level 2 support teams. This involves troubleshooting, analyzing root causes, and providing solutions to resolve critical system problems.
    • Providing immediate assistance to users with common technical problems, such as login issues, software crashes, or system errors.
    Desired ExpertiseTechnical Expertise : Customer Management, Domain Knowledge, Issue ManagementSkill Set : Active Listening, Empathy, English, Hindi, Regional Language, Team Collaboration, Training Skills, Verbal Communication, Written Communication

Keyskills :
application supporthelpdeskcustomer service managementcrmcustomer supporttechnical support

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