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State Home Care Lead

10.00 to 15.00 Years   Mohali   09 Apr, 2024
Jio Platforms Limited
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BDSales Support / MIS
EmploymentTypeFull-time

Job Description

    Position:State Home Care Lead Job DescriptionThe purpose of this role is to design processes to resolve issues of, customers using services and enable set-up of end to end services, support in geographies.This role works with all lines of business to, provide end delivery of solution on Fixed line products,Key Responsibilities,1 Define processes to resolve issues of Home products2 Enable set-up of dedicated support system for geographies3 Process for troubleshooting, escalation management, complaint, management, service ability4 Performance monitoring and performance management to meet service SLAs ,for support5 Continuous improvement in processes for better customer & site-owner, experience6 Identify and drive performance indicator variances to provide uniform service experience7 Effective liaison with Sales, ISO, Cs functions, geographies and, business teams8 Define, draw and implement all Processes & Policies relating to Home, services Mandatory key skillsLarge Team Handling capability, Business Acumen, High Networking skills, Influencing ability, SLAs adherenceWork Experience (specify range)* 10-15 yearsCtc(specify range)* 15-25 lpaJob Location(s) MohaliQualification(s) Graduate /Post-graduate/MBA

Keyskills :
sales servicesoperational analyticscompliance managementsla managementgap analysistelecom service deliveryescalation managementfield service

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