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Customer Service Engineer

1.00 to 4.00 Years   Mumbai (Maharashtra)   29 Apr, 2025
GE Healthcare Ltd
Job LocationMumbai (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryHealthcare, Biotechnology/Pharmaceutical/Medicine
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

SummaryAs a Customer Service Engineer, you are required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Roles and Responsibilities

  • All on-site life extensions, repairs, and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions.
  • Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
  • Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
  • Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
  • Requires good interpersonal skills and to lead a junior team. For customer-facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others.
Required Qualifications
  • B.E in Bio-medical/Electrical/Electronics/Mechanical.
  • The role requires 1 year of experience in Field Services & Customer Service Management.
  • Extensive knowledge of CT, PET CT, Nuclear, Ultrasound medicine equipment.
Desired Characteristics
  • Strong oral and written communication skills.
  • Ability to document, plan, market, and execute programs.
Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call, please fill out the form below: GE Careers Fraud Form.#LI-ML1#LI-OnsiteAdditional Information
  • Relocation Assistance Provided: Yes
  • Locations - Location: Mumbai, Maharashtra, India, 400051

Keyskills :
customer service management technical maintenance services engineering decision making strong interpersonal skillsproblem resolution techniques repair supervision ideas commissioning maintenance activities

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