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Customer Service Representative - India - Hospitality Voice Mumbai

0.00 to 1.00 Years   Mumbai (Maharashtra)   24 Apr, 2025
foundever
Job LocationMumbai (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryOthers - other Industry
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

About UsFoundever India Pvt LtdFoundever is:

  • Worlds Leading BPO.
  • Handle 3 million contacts every day.
  • 60,000 Employees Worldwide.
  • 145 centers in 27 countries.
  • 350 clients
  • 36 languages
  • Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job SummaryAnswer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals in order to meet client and customer satisfaction goals.Primary Job ResponsibilitiesGreetings from Foundever!Foundever is hiring for International Hospitality Voice Process.Job Details:
  1. Age: 20 years to 35 years
  2. Minimum Qualification: Intermediate (or 2 equivalent)6 months experience.
  3. Maximum Qualification: Graduates (Undergrads can be considered but should not be regular college students)
  4. Experience: Any Under Grad or Graduate Freshers.
  5. Communication skills: Exceptional Spoken skills in English
  6. Shifts: 24*7 Rotational shifts (Should be comfortable to work in all shifts)
Salary: As per Market StandardsNote: Any candidate applying for this position should be okay to work from the office.Experience: Any Under Grad6 months experience or Graduate Freshers can apply.Job Profile:
  1. International Voice (Hospitality)
    • Responsibility: Provide Customer Service to International Customers
    • Shift Timings: Should be flexible to work in US Rotational Shifts.
    • Desired Skills: Need Excellent Communication skills in English.
    • Working Days: 5 days working
    • Weekly Offs: 2 Week Offs (Rotational and Split)
    • Transport: Nodal Pickup and Drop, Home Pickup and Home Drop As per Shift Timings
    • Rounds of Interview: HR, MAKI Assessment, Voice and Accent, Operations Round.
All Interviews will happen over telephonic or on Teams.Note: Any candidate applying for this position should be okay to work from the office.The selected candidates should be able to join ASAP and have all documents handy for background verification.You can refer your friends too!!EducationHigh school diploma or equivalentExperience TargetCall Center experience a plusLocationsMumbai, India, IN

Keyskills :
exceptional communicationinbound call handling customer service skillsflexibility in shiftsbpo experienceinbound calls international voice call center contact center accent voice process customer satisfaction outsourcing call quality communi

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