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Dedicated Claims Specialist

2.00 to 4.00 Years   Mumbai (Maharashtra)   02 May, 2025
Job LocationMumbai (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryHealthcare, Manufacturing/Industrial
Functional AreaBanks/Insurance/Financial Services
EmploymentTypeFull-time

Job Description

About the RoleWe are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies. The ideal candidate should have 2-4 years of experience in claims processing or CRM roles.Key Responsibilities

  • Handle end-to-end processing of reimbursement claims for group medical corporate policies.
  • Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk.
  • Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing.
  • Liaise with internal teams, insurers, TPAs, and hospitals to ensure seamless claims settlement and timely resolutions.
  • Manage claims escalations, ensuring prompt resolution while maintaining a customer-centric approach.
Required Skills
  • In-depth knowledge of corporate group medical insurance policies and claims processing.
  • Ability to understand medical terminology, treatment procedures, and health-related documentation.
  • Proficient in Ozontel, Freshdesk, or similar customer support and claims management tools.
  • Strong communication and problem-solving skills to manage customer relationships and resolve issues effectively.
  • Attention to detail to ensure accuracy in claim processing and documentation review.
  • Ability to collaborate effectively with cross-functional teams, including insurance partners and hospital networks.
Qualifications
  • Bachelors degree in healthcare, insurance, or related field preferred.
  • 2-4 years of experience in claims processing, CRM role preferably within group medical corporate policies.
Locations
  • Mumbai

Keyskills :
claims processing expertise medical terminology knowledgecustomer service skillsproblem solving abilities attention to detailinsurance health insurance claims management

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