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Executive Service Operations

0.00 to 5.00 Years   Mumbai (Maharashtra)   03 Dec, 2024
TechGuard
Job LocationMumbai (Maharashtra)
EducationME/ M.Tech./ MS (Engg/ Sciences)BE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

:Executive Service OperationsLocation: MumbaiOverall Purpose of the RoleEnsuring timely and quality fulfilment of customers service requests.Areas of Responsibility

  • Interact/Coordinate with Repair partners to fulfil service requests in defined TAT.
  • Provide superior customer service
  • Validation of job sheets/estimates/invoices/other documents required for claims approvals & fulfillment.
  • Ensuring regular updates in system
Qualification & Experience Required
  • Graduate / Diploma in Electronics /telecommunication.
  • Upto 5 years of experience
  • Experience as a Service Coordinator/Executive in electronics repair industry desirable.
Skills Required
  • Customer orientation
  • Team working skills
  • Quick Learnability skills and adaptability
  • Highly organized and efficient. Ability to prioritize and handle multiple tasks
  • Ability to generate and publish routine reports
  • Command on MS Excel and basic computer knowledge
  • Proficient in English and Hindi both for written and verbal communication

Keyskills :
customer orientation team working quick learnability organized efficiency report generation repair

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