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Experience Ambassador

1.00 to 5.00 Years   Mumbai (Maharashtra)   29 Jan, 2025
JLL
Job LocationMumbai (Maharashtra)
EducationME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
SalaryAs per Industry Standards
IndustryOthers - other Industry
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Experience AmbassadorWork DynamicsWhat this job involvesOur client Experience Ambassadors primary goal is building a sense of community within the workspace & create memorable experiences through supporting Client colleagues and their work, regardless of where that is.Experience Ambassadors create a welcoming atmosphere and are the primary point of contact for client colleagues and their visitors. The Ambassadors primary goal is to provide a more personal and enhanced level of service at every touch point within the building. The Ambassadors shall champion flexible working and educate staff on its benefits while helping to guide staff to get the most out of their Building. Improving productivity (proactive workplace management) through the convergence of facility services, technology, and workplace, thus creating the employee experience.

  • Client Community engagement: You will base yourself within the business and be recognised as the go-to person for any work-related assistance and enrollment in CX events.
  • Day to day operations Client/Colleague Experience: Be the go-to person for all workplace matters; answer questions and take action to deliver effective solutions.
  • Develop a strong relationship with the building users and an understanding of the needs of the colleagues to enhance their experience.
  • Build a sense of community within the workspace through a local event calendar (align to the regional calendar).
  • Deliver an uncompromised colleague experience through curated events based on the employees interests.
  • Support Experience Leads to organize and host events to build up community and promote awareness.
  • Support on the content management for Workplace Apps and other communication platforms.
Sound like you To apply you need to be:Desired experience and technical skillsRequired
  • Relevant experience in customer service, events, sales, or related industries.
  • Prior experience in co-working, corporate real estate, or start-up would be an advantage.
  • Proficient computer skills such as MS Office and email etiquette.
  • Flexible to work in shifts.
  • Excellent communication skills (both verbal and written).
  • University Degree holder is an advantage.
Preferred
  • Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills.
  • Have a strong customer-service mentality with a passion for customer experience.
  • Have a passion for and understanding of the Future of Work (FoW) model.
  • An organized team player who can build positive relations with client colleagues, clients, and visitors.
  • Possess excellent interpersonal and communication skills.
  • Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to client.
  • Be exceptionally organized and well-versed in multitasking.
  • Be able to handle pressure, think quickly, and calmly.
If this job description resonates with you, we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!What you can expect from usYoull join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...Location:On-site Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Keyskills :
customer service excellence event coordination communication proficiencyworkplace management community engagement multitasking communication skillsrecruitment process processing

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