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NA Renewal Services

1.00 to 4.00 Years   Mumbai (Maharashtra)   14 May, 2025
Job LocationMumbai (Maharashtra)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryConsulting Services
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Role: Data Quality - OperationsDesignation: Trainee/AdvisorExperience: Fresher and candidate having minimum 1 year can apply (This is a US Night Shift Role)Shift Timings: Fixed Evening Shift (18:30 to 03:30)About Data Quality TeamData Quality Team comprises of 8 colleagues in Mumbai who are responsible for updating data in EPIC/Broking Platform/CPW Online as well as providing/removing access to 80 carrier portals to requestors in North America (largely US). This team majorly ensures that the data present on all WTW platforms is accurate and up to date.Principal Duties/Responsibilities

  • Handle mailbox as per process and timeliness
  • Working on Epic Updates / Carrier Access requests received via Service Hub/Email
  • Prioritize and organize work on daily basis as per business requirement
  • Ensure adherence to compliance procedures
  • Completing Mandatory trainings on time
  • Work closely with onshore teams to ensure effective delivery of client service
  • Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carriers)
  • Participate and contribute to potential process improvement areas
  • Deliver as per defined KPIs for the role - Maintain Quality, Productivity, Turnaround standards
Top 5 Competencies
  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Adapting to Change
Qualifications: Any Graduate / Postgraduate/ MBASkills:
  • Communication Skills - Written, Verbal and interpretation
  • Logical thinking
  • Proficiency with Microsoft Word, Excel
  • Eye for detail
  • Time Management
Locations: Mumbai, Maharashtra, India

Keyskills :
communication skillslogical thinking microsoft proficiency attention to detailtime management principal

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