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Resident Engineer L2 Ent Svc Assurance ( 81744387 )

3.00 to 6.00 Years   Mumbai (Maharashtra)   07 Jan, 2025
Reliance Jio Infocomm Limited
Job LocationMumbai (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Posted Date:06 Jan 2025Function/Business Area:Customer ServiceLocation:MumbaiJob Responsibilities:

  1. Coordinate work with various internal stakeholders and get service requests resolved on priority
  2. Conduct first level troubleshooting with the customer branch end stakeholders
  3. Coordinate with internal JIO teams for faster resolution of fault
  4. Report link status on daily / weekly / monthly basis and maintain the customer link uptime
  5. Communicate and interact with customer IT/SPOC for all service/delivery related issues
  6. Monitor Data Centre link and escalate if needed internally for quick restoration
  7. Handle customer escalation and feedback effectively in a time-bound manner
  8. Release the tracker on fault management to customers as well as internal stakeholders
  9. Work on service level agreements and get the monthly/quarterly reports
  10. Link monitoring and do trouble ticket life cycle management for various scenarios
  11. Help Jio teams to do better stakeholder management at customer end
  12. Handle customer escalations and feedback effectively in a time-bound manner
  13. Manage L2 support at customer location
Education Requirement:B.E. (Engineering) with CCNA CertificationExperience Requirement:3 - 6 yearsSkills & Competencies:
  1. Quality Management skills
  2. People Management skills
  3. Communication skills (Written and Verbal)
  4. Customer Focus
  5. Service orientation
Please update your profile and upload resume to apply.Location Map:Mumbai

Keyskills :
quality management people management communication skillscustomer focus service orientation service level

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