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SDWAN NOC Engineer L1 - IOCL ( 82677841 )

2.00 to 4.00 Years   Mumbai (Maharashtra)   24 Apr, 2025
Reliance Jio Infocomm Limited
Job LocationMumbai (Maharashtra)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Posted Date:22 Apr 2025Function/Business Area:Customer ServiceLocation:MumbaiJob Responsibilities:

  1. Check SDWAN service availability and do troubleshooting
  2. Carry out enterprise products servicing on OTT platforms
  3. Ensure product onboarding and usage induction
  4. Track service billing, utilization and payments
  5. Ensure retention and upsell to enhance our share of customer wallet
  6. Manage network, device and provide related user configuration
  7. Ensure adherence to SOPs, work schedules and company policies
  8. Provide feedback and manage escalations for process KPIs as defined
  9. Provide customer service through advanced specialized knowledge on technical and non-technical interactions
Education Requirement:B.Tech (SDWAN, / CCNA/CCNP Certification preferred)Experience Requirement:2 - 4 yearsSkills & Competencies:
  1. Check SDWAN service availability and do troubleshooting
  2. Carry out enterprise products servicing on OTT platforms
  3. Ensure product onboarding and usage induction
  4. Track service billing, utilization and payments
  5. Ensure retention and upsell to enhance our share of customer wallet
  6. Manage network, device and provide related user configuration
  7. Ensure adherence to SOPs, work schedules and company policies
  8. Provide feedback and manage escalations for process KPIs as defined
  9. Provide customer service through advanced specialized knowledge on technical and non-technical interactions
Please update your profile and upload resume to applyLocation Map: Mumbai

Keyskills :
sdwan troubleshooting ott product servicing customer onboarding service billing management network configuration management

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