Team Leader - Collection

3.00 to 6.00 Years Mumbai (Maharashtra), Bengaluru/ Bangalore (Karnataka) 19 Apr, 2019

Job Location	Mumbai (Maharashtra), Bengaluru/ Bangalore (Karnataka)
Education	Any Graduate
Salary	As per Industry Standards
Industry	Consulting Services
Functional Area	Administration
EmploymentType	Full-time

Job Description

Bangalore Team Leader - Collection Experience : 3 to 6 yrs Skills Required : Job Summary : JD for TL-Collections Designation: - Team Leader Location: - Bangalore Clarification about the profile- 3-4 months candidates has to stay in Mumbai. Accommodation will be provided by the company with meal (Breakfast & Dinner). Travel tickets will be given by the company from candidates city to Mumbai. Candidate would get 5K as Mobility Allowance (2.5K/Month theyll get till the time theyll be in Mumbai rest 2.5K/month will be paid when they come back to Bangalore office). Salary Details Up to 3.5 Lakh CTC/annum plus performance based incentives. Key Responsibilities: - Deliver SLA & KPI. Manage & motivate a quality team of 15 outbound operator. Manage the Collection process ( 0 - 4 Buckets ) Ensure operator are delivering individual outbound calls target, SLA & KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. Deliver the required volume of effective coaching. Attrition, Shrinkage & Roaster management. Desired Profile: - Candidate should have excellent communication and interpersonal skills. Should have worked on Dialer ( Any dialer ) Roaster management, Shrinkage, Attrition, Performance Reports. Strong analytical skills Exposure in Genesys dialer & dialing filters is preferred. Hands on experience MS-Office applications like Word, Excel, PPT etc.

Keyskills :
managementadministrative supportaccommodationtravel

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