OSS Management Engineer 2

Job Description

Job DescriptionFamily DescriptionCustomer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.Subfamily DescriptionManaged Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.Responsibilities Independently works within broad guidelines and uses best practices and knowledge of the Managed Services function, within an overall MS context. Works with substantial discretion and uses specialist knowledge. analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements. Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities. Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customers organization, on high impact individual or multiple recurrent incidents, or risks. Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer. Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities. May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a shift leader of multiple functions. May monitor the set of tickets received by the OSS Management team , taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources.Required SkillsImpactImpact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.Scope & ContributionIndividual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.InnovationPerforms routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.CommunicationWorks to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindsetKnowledge & ExperienceEstablished skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.About UsCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality: One of the Worlds Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global BenchmarkAt Nokia, we act inclusively and respect the uniqueness of people. Nokias employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About The TeamAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible,

Keyskills :
Customer ServiceTechnical SupportOperationsMaintenanceNetwork DesignNetwork DeploymentNetwork IntegrationNetwork TransformationEducationRevenue GenerationCustomer SatisfactionPlanningDesigningOptimisingManaged ServicesIT ManagementProblem