Application Support

Job Description

As an Application Support Engineer for Werum PAS-X MES, your responsibilities will include:- Being an expert in PAS-X system administration and configuration, ideally based on version 3.1.8, 3.2.1, 3.30.- Demonstrating good technical architecture experience in PASX, including understanding of application or web server, database architecture, interfaces, and server log analysis.- Providing support on MES integration with Level 2, Level 3, and Level 4 systems.- Having expertise in database by creating SQL scripts and understanding DB schema.- Troubleshooting PAS-X related technical issues such as scale integration, printer/scanner, and KP info analysis.- Conducting IT configuration, Patch & Hot fix installations for the application customizations.- Supporting 24x7 operation along with operational and project related assignments.- Delivering on complex project requirements and tasks.- Applying experience on ITIL concepts like Incident management, Problem management, Change Management, Service request Management.- Creating and maintaining System life cycle documentation including Configuration specification, Traceability Matrix, Risk & impact assessments, Qualification test scripts, and change controls.- Designing, developing, and deploying workarounds to resume production activities.- Collaborating closely with users to troubleshoot issues and research methods of improving business processes within MES.- Conducting periodic review activities like user access review, Incident & problem review, CR review, etc.- Preparing KBAs.- Providing support in incidents by resolving incidents reported by the manufacturing users in MES through analyzing/debugging business cases versus application behavior whenever necessary.- Collecting and analyzing user requirements whilst working with the respective application teams for application enhancements.- Handling application qualification and user acceptance test (UAT) of new applications.- Participating in the design or development of applications by collaborating closely with other application teams, equipment suppliers, and external software providers.- Providing training and instructing both users and trainers in the functionalities and use of systems.- Troubleshooting and defects resolution during the qualification.- Offering Hypercare support for post go-live issues.In terms of knowledge areas, you should have:- End to end implementation experience of Werum PAS-X.- Knowledge in MES Systems, Linux OS, Windows.- Experience in PL/SQL, Java, XML, JavaScript, HTML, Web Services, PHP.- Understanding of ISA95/S88 standards & practical use of these standards in application design, Knowledge of Pharma manufacturing.- Good understanding of ITIL concepts.- Familiarity with Werum PAS-X Specification, Execution, Compliance & Performance Module.- Ability to focus on meeting both internal and external customer needs when identifying, prioritizing, and accomplishing tasks.- Capability to work independently, overcome obstacles, and achieve results.- Willingness to participate in teams to reach desired outcomes either as a team leader or team member.- Evaluation of existing work processes and initiation of practices to promote continuous improvement.- Integration of safety, quality, and compliance into all actions.- Commitment to continuous learning and self-improvement.Your roles and responsibilities will include:- Being an Application Support Engineer.- Mentoring and building a team.- Client Liasoning.In terms of IT Skills, you should possess proficiency in:- Oracle DB, SQL queries, C-Sharp, Java, XML interfaces, UA, DA, HDA connectors, etc.- User management and system profile creations.Furthermore, your generic managerial skills should include:- Developing technology competency.- Showcasing Solution & delivery capability to prospect customers.- Developing delivery accelerators.- Developing consulting templates & artifacts.- Collaborating with other domain-centric centers of excellence for the development of solution-based offerings.- Implementing Agile Project Management. As an Application Support Engineer for Werum PAS-X MES, your responsibilities will include:- Being an expert in PAS-X system administration and configuration, ideally based on version 3.1.8, 3.2.1, 3.30.- Demonstrating good technical architecture experience in PASX, including understanding of application or web server, database architecture, interfaces, and server log analysis.- Providing support on MES integration with Level 2, Level 3, and Level 4 systems.- Having expertise in database by creating SQL scripts and understanding DB schema.- Troubleshooting PAS-X related technical issues such as scale integration, printer/scanner, and KP info analysis.- Conducting IT configuration, Patch & Hot fix installations for the application customizations.- Supporting 24x7 operation along with operational and project related assignments.- Delivering on complex proj

Keyskills :
technical architecturedatabasetrouble shootingtrainingPLSQLJavaXMLJavaScriptHTMLWeb ServicesPHPExecutioncustomer focussafetyqualitySQL queriesUser managementAgile Project ManagementPASX system administrationIT configurationPatchHot fix