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Application Support Lead

Fresher   Pune, All India   09 Mar, 2026
VodafoneZiggo Group
Job LocationPune, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You will be leading a team of application support professionals to ensure high-quality service delivery. Your responsibilities will include:- Leading, coaching, and mentoring the application support team- Managing incident and problem resolution processes to ensure SLA and KPI compliance- Coordinating critical issue triage calls and maintaining shift and holiday support schedules- Acting as a liaison between business users and technical teams to clarify requirements and disseminate updates- Conducting service reviews and implementing strategies to optimize application performance and business efficiency- Identifying process gaps and technical debt, and proactively addressing them- Ensuring documentation and best practices are maintained and continuously improvedTo be successful in this role, you should have:- Minimum 6 years of experience leading application support teams for large and complex systems- Proficiency in Java-Springboot and Camunda- Solid knowledge of the ITIL framework; ITIL certification preferred- Demonstrated experience in SLA and KPI management- Excellent communication and coordination skills in complex program environments- Proven leadership capabilities with the ability to manage diverse teams- Willingness to work in shifts, including night shifts- Graduate or postgraduate in a technical stream (preferably Engineering)- PMP or equivalent certification is desirable You will be leading a team of application support professionals to ensure high-quality service delivery. Your responsibilities will include:- Leading, coaching, and mentoring the application support team- Managing incident and problem resolution processes to ensure SLA and KPI compliance- Coordinating critical issue triage calls and maintaining shift and holiday support schedules- Acting as a liaison between business users and technical teams to clarify requirements and disseminate updates- Conducting service reviews and implementing strategies to optimize application performance and business efficiency- Identifying process gaps and technical debt, and proactively addressing them- Ensuring documentation and best practices are maintained and continuously improvedTo be successful in this role, you should have:- Minimum 6 years of experience leading application support teams for large and complex systems- Proficiency in Java-Springboot and Camunda- Solid knowledge of the ITIL framework; ITIL certification preferred- Demonstrated experience in SLA and KPI management- Excellent communication and coordination skills in complex program environments- Proven leadership capabilities with the ability to manage diverse teams- Willingness to work in shifts, including night shifts- Graduate or postgraduate in a technical stream (preferably Engineering)- PMP or equivalent certification is desirable

Keyskills :
ITIL frameworkSLA managementCommunication skillsLeadershipJavaSpringbootCamundaKPI management

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