Application Support Specialist

Job Description

As an Application Support Specialist at QAD Redzone, your role involves providing support during US hours shift from 10:00 PM to 7:00 AM IST, Wednesday to Sunday. You should approach support requests with patience, empathy, and a customer-centric mindset. Your responsibilities include:- Offering timely and accurate troubleshooting for hardware and software issues- Interacting with end-users via Google Meet, email, or chat to resolve technical issues- Demonstrating clear and concise communication for technical and non-technical audiences- Utilizing your knowledge of manufacturing processes, quality control, and database management (ODBC connections, SQL Reporting Services)- Familiarity with Cloud AWS features, Kubernetes Containers, Intercom or similar Help Desk ticketing system- Proficiency in using software tools like GitHub, Slack, Google Meet, and understanding Controls & Automation- Knowledge of ITIL Framework for incident management, problem management, and change managementTo qualify for this role, you should have a minimum Bachelors degree and 3 to 5 years of experience in Application Support, Technical Support, and BI Support. Proficiency in English is essential. Additionally, you can expect:- Programs to support a healthy work-life balance- Opportunity to be part of a growing business entering a phase of expansion- Collaborative culture where idea-sharing is prioritized over hierarchy- Compensation packages based on experience and skill setQAD Inc. is a leading provider of adaptive cloud-based enterprise software for global manufacturing companies. The company aims to enable Adaptive Manufacturing Enterprises, helping manufacturers innovate and change business models rapidly in the face of industry disruptions. QAD Redzone contributes to this vision by empowering employees to increase plant capacity and productivity, fostering resilience and adaptability.QAD Inc. is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. Remote work is available for this full-time position. As an Application Support Specialist at QAD Redzone, your role involves providing support during US hours shift from 10:00 PM to 7:00 AM IST, Wednesday to Sunday. You should approach support requests with patience, empathy, and a customer-centric mindset. Your responsibilities include:- Offering timely and accurate troubleshooting for hardware and software issues- Interacting with end-users via Google Meet, email, or chat to resolve technical issues- Demonstrating clear and concise communication for technical and non-technical audiences- Utilizing your knowledge of manufacturing processes, quality control, and database management (ODBC connections, SQL Reporting Services)- Familiarity with Cloud AWS features, Kubernetes Containers, Intercom or similar Help Desk ticketing system- Proficiency in using software tools like GitHub, Slack, Google Meet, and understanding Controls & Automation- Knowledge of ITIL Framework for incident management, problem management, and change managementTo qualify for this role, you should have a minimum Bachelors degree and 3 to 5 years of experience in Application Support, Technical Support, and BI Support. Proficiency in English is essential. Additionally, you can expect:- Programs to support a healthy work-life balance- Opportunity to be part of a growing business entering a phase of expansion- Collaborative culture where idea-sharing is prioritized over hierarchy- Compensation packages based on experience and skill setQAD Inc. is a leading provider of adaptive cloud-based enterprise software for global manufacturing companies. The company aims to enable Adaptive Manufacturing Enterprises, helping manufacturers innovate and change business models rapidly in the face of industry disruptions. QAD Redzone contributes to this vision by empowering employees to increase plant capacity and productivity, fostering resilience and adaptability.QAD Inc. is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. Remote work is available for this full-time position.

Keyskills :
Application SupportTechnical SupportManufacturing processesQuality controlSQL Reporting ServicesCloud AWSGitHubSensorsPLCsBI SupportDatabase KnowledgeODBC connectionsKubernetes ContainersHelp Desk ticketing systemSlackGoogle MeetControlsAu