Contractor /Intern

Job Description

As a member of the Altera Digital Health team, you will play a crucial role in providing technical support for Altera products and ensuring seamless care delivery. Your responsibilities will include:- Quickly grasping new concepts and providing technical support for Altera products.- Adhering to Standard Operating Procedures (SOPs), including patient safety and compliance guidelines.- Diagnosing and resolving client inquiries related to system configuration, product functionality, and bugs/enhancements via phone or online communication.- Understanding and working with Structured Query Language (SQL) code.- Tracking and documenting support requests, ensuring accurate notation of client issues.- Maintaining detailed records of problems and solutions for future reference.- Logging issues in ServiceNow (SNOW) and escalating client feedback to senior staff as needed.- Collaborating with product development teams to improve system functionality.- Assisting consultants in deploying or upgrading client sites.- Meeting established support goals and maintaining high levels of client engagement.- Addressing functional and technical issues, including system/data recovery, involving necessary resources at Altera.Key Requirements:- Bachelors degree in computer science, Information Technology, or a related field, or equivalent work experience.- 0-3 years of experience in a systems monitoring and support role.- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.- Understanding of Windows Server administration and IIS management.- Proficient in troubleshooting system issues and performing root cause analysis.- Strong analytical skills and attention to detail to ensure high-quality service delivery.- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.- Availability to work in a 24x7 environment (9 Hours weekdays Sat/Sun on-call rotations as required).Must Have:- Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team.- Excellent written, communication, and time-management skills. Works well with others.- Troubleshooting Skills - Able to analyze complex issues independently; problem-solving ability is a must.- Basic understanding of SQL (reading/writing queries, troubleshooting data issues).- Hands-on experience with application and product support.- Basic knowledge of SQL (reading/writing queries, troubleshooting data issues), MS SQL Server.- Familiarity with Web Server (IIS) management.- Understanding of web application components, including Event Viewer, application logs, IIS logs, and developer tools.- Application and Windows Server support experience.Preferred:- Support experience with healthcare solutions and/or integrations.- Electronic Health Records (EHR).- Health Information Exchange (HIE).- HL7/CCD/CDA interfaces/Integrations.- Good working knowledge of SQL (reading/writing queries, stored procedures, jobs, troubleshooting).- Azure server and networking experience.If you are ready to contribute to the advancement of healthcare technology and make a difference in the industry, we encourage you to apply and be a part of our dynamic team at Altera Digital Health. As a member of the Altera Digital Health team, you will play a crucial role in providing technical support for Altera products and ensuring seamless care delivery. Your responsibilities will include:- Quickly grasping new concepts and providing technical support for Altera products.- Adhering to Standard Operating Procedures (SOPs), including patient safety and compliance guidelines.- Diagnosing and resolving client inquiries related to system configuration, product functionality, and bugs/enhancements via phone or online communication.- Understanding and working with Structured Query Language (SQL) code.- Tracking and documenting support requests, ensuring accurate notation of client issues.- Maintaining detailed records of problems and solutions for future reference.- Logging issues in ServiceNow (SNOW) and escalating client feedback to senior staff as needed.- Collaborating with product development teams to improve system functionality.- Assisting consultants in deploying or upgrading client sites.- Meeting established support goals and maintaining high levels of client engagement.- Addressing functional and technical issues, including system/data recovery, involving necessary resources at Altera.Key Requirements:- Bachelors degree in computer science, Information Technology, or a related field, or equivalent work experience.- 0-3 years of experience in a systems monitoring and support role.- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.- Understanding of Windows Server administration and IIS management.- Proficient in troubleshooting system issues a

Keyskills :
SQLWindows Server administrationTroubleshootingCommunication skillsIIS managementCollaboration skillsHealthcare solutions supportElectronic Health Records EHRHealth Information Exchange HIEHL7CCDCDA interfacesIntegrationsAzure server