Director, Project Management

Job Description

**Role Overview:**As the Director of Project Management at Western Union in Pune, India, you will play a crucial role in leading transformative digital initiatives on a global scale. Your expertise in digital technology, specifically in funds-in operations, will be instrumental in overseeing the planning, execution, and governance of programs focused on various digital capabilities. You will work closely with cross-functional teams to drive innovation, efficiency, and alignment with business strategy to ensure delivery excellence across a global portfolio.**Key Responsibilities:**- Mentor and develop a global team of project and program managers with a focus on digital domain knowledge and delivery excellence.- Provide executive-level updates on the status of digital programs, highlighting key metrics such as authorization rates, funding success, and latency.- Champion continuous improvement in digital technology delivery processes, leveraging agile methodologies and data-driven decision-making.- Identify and mitigate risks related to digital processing, transaction integrity, fraud prevention, and system scalability.- Oversee the successful delivery of digital-related projects, ensuring they are completed on time, within budget, and meet quality standards.- Drive PI planning and roadmap execution for initiatives involving digital gateways, acquiring banks, digital wallets, and real-time digital networks.- Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient digital solutions across multiple geographies.- Lead the execution of technology programs focused on digital capabilities, ensuring alignment with business goals and regulatory requirements.**Qualifications Required:**- Bachelors degree in business administration, Computer Science, Information Systems, or a related field, plus 15 years of progressive management experience, including large-scale project management and personnel management.- Minimum of 5 years of experience in the digital domain, with a strong understanding of funds-in operations, digital gateways, acquiring banks, and digital wallets.- Proficiency in Microsoft Office/Google products including Word, Excel, Outlook, Google Docs, Google Sheets, Google Slides, and familiarity with digital analytics tools such as Power BI or Tableau.- Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new situations and problems related to digital quality, integration, and analysis.- Strong interpersonal skills, leadership abilities, and communication skills at both technical and non-technical levels.- Experience in analyzing digital data, problem-solving, strategic planning, and organizational development in the digital technology landscape.- Certification such as PMI-PMP, PMI-ACP, SAFe, or other relevant technology certifications will be a plus.- Demonstrated experience leading cross-functional teams in the delivery of digital technology solutions across multiple geographies.Western Union is dedicated to making financial services accessible globally and is committed to fostering an inclusive culture that celebrates diversity and supports the professional growth of its employees. If you are ready to contribute to the future of financial services and join a diverse, customer-centric team, Western Union welcomes you to apply. **Role Overview:**As the Director of Project Management at Western Union in Pune, India, you will play a crucial role in leading transformative digital initiatives on a global scale. Your expertise in digital technology, specifically in funds-in operations, will be instrumental in overseeing the planning, execution, and governance of programs focused on various digital capabilities. You will work closely with cross-functional teams to drive innovation, efficiency, and alignment with business strategy to ensure delivery excellence across a global portfolio.**Key Responsibilities:**- Mentor and develop a global team of project and program managers with a focus on digital domain knowledge and delivery excellence.- Provide executive-level updates on the status of digital programs, highlighting key metrics such as authorization rates, funding success, and latency.- Champion continuous improvement in digital technology delivery processes, leveraging agile methodologies and data-driven decision-making.- Identify and mitigate risks related to digital processing, transaction integrity, fraud prevention, and system scalability.- Oversee the successful delivery of digital-related projects, ensuring they are completed on time, within budget, and meet quality standards.- Drive PI planning and roadmap execution for initiatives involving digital gateways, acquiring banks, digital wallets, and real-time digital networks.- Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient digital solutions across multiple geographies.- Lead

Keyskills :
Digital Project ManagementOnline platformsMobile platformsWalletsStrategic planningAgile methodologiesProgram ManagementPersonnel managementMicrosoft OfficeGoogle productsData analysisLeadership skillsCommunication skillsFinancial services