Director, Tax Compliance Operations

Job Description

Role Overview:You will be responsible for leading operations related to tax compliance services for Avalara clients globally. This role will focus on operations strategy, service delivery, and talent development across various tax domains, emphasizing automation as part of Avalaras AI-First journey. As a successful leader in this position, you will lead through transformation, showcasing agility and curiosity in simplifying the complexities of tax compliance.Key Responsibilities:- Lead an India-based team to provide tax compliance services for global clients.- Develop capacity planning models to ensure delivery aligns with client needs and jurisdiction-driven deadlines.- Utilize data-driven insights to enhance accuracy and efficiency in returns filing and payments operations.- Take ownership of SLAs, quality, and timeliness of tax compliance service delivery for the global client base.- Represent local India operations in global forums, align with senior stakeholders on priorities, resource needs, and operational challenges.- Collaborate with cross-regional tax compliance leaders to prioritize future product enhancements and AI enablement for an improved client experience, scalability, and risk mitigation.- Achieve key client experience metrics to drive high satisfaction, retention, and revenue growth.- Lead cross-functional initiatives to simplify the compliance experience for clients.Qualifications Required:- Minimum of 12 years of experience in global operations, service delivery, or tax compliance (preferably within SaaS, finance, or tech).- At least 8 years of people management experience, including managing managers and large teams.- Strong track record of driving KPIs in complex tax, accounting, or regulatory functions.- Demonstrated ability to enhance performance and drive transformation in a matrixed, high-growth environment.- Experience working across geographies with exposure to cross-functional leadership.- Willingness to travel internationally, primarily to the United States and Europe.- Preferred experience in tax technology or compliance platforms (e.g., Avalara, Vertex, SureTax, Sabrix).- Background in U.S. taxation including Sales & Use Tax, Lodging, Telecommunications, or similar indirect tax domains.- CPA, CMI, or MBA highly desirable.About Avalara:Avalara is a company that is redefining the relationship between tax and technology. They have developed an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns annually. Avalara is committed to diversity, equity, and inclusion, with 8 employee-run resource groups focused on these values. Joining Avalara means being part of a bright, innovative, and disruptive team that is dedicated to achieving its mission of being part of every transaction in the world. Role Overview:You will be responsible for leading operations related to tax compliance services for Avalara clients globally. This role will focus on operations strategy, service delivery, and talent development across various tax domains, emphasizing automation as part of Avalaras AI-First journey. As a successful leader in this position, you will lead through transformation, showcasing agility and curiosity in simplifying the complexities of tax compliance.Key Responsibilities:- Lead an India-based team to provide tax compliance services for global clients.- Develop capacity planning models to ensure delivery aligns with client needs and jurisdiction-driven deadlines.- Utilize data-driven insights to enhance accuracy and efficiency in returns filing and payments operations.- Take ownership of SLAs, quality, and timeliness of tax compliance service delivery for the global client base.- Represent local India operations in global forums, align with senior stakeholders on priorities, resource needs, and operational challenges.- Collaborate with cross-regional tax compliance leaders to prioritize future product enhancements and AI enablement for an improved client experience, scalability, and risk mitigation.- Achieve key client experience metrics to drive high satisfaction, retention, and revenue growth.- Lead cross-functional initiatives to simplify the compliance experience for clients.Qualifications Required:- Minimum of 12 years of experience in global operations, service delivery, or tax compliance (preferably within SaaS, finance, or tech).- At least 8 years of people management experience, including managing managers and large teams.- Strong track record of driving KPIs in complex tax, accounting, or regulatory functions.- Demonstrated ability to enhance performance and drive transformation in a matrixed, high-growth environment.- Experience working across geographies with exposure to cross-functional leadership.- Willingness to travel internationally, primarily to the United States and Europe.- Preferred experience in tax technology or compliance platforms (e.g., Avalara,

Keyskills :
Service DeliveryTalent DevelopmentAutomationCapacity PlanningQuality ManagementTax CompliancePeople ManagementInternational TravelUS TaxationCPAOperations StrategyDataDriven InsightsSLAs ManagementCrossFunctional LeadershipClient Experience