IT Operations Applications Service Owner

Job Description

Role Overview:You will be the Operations Application IT Service Owner responsible for the full lifecycle ownership of critical IT global applications supporting various business operations such as manufacturing systems, supply chain, R&D, innovation, inventory, logistics, and procurement platforms. Your role will involve ensuring the stability, security, optimization, and continuous alignment of these applications with the evolving needs of operational teams.Key Responsibilities:- Serve as the accountable owner for the performance, stability, and availability of assigned operational applications.- Maintain the service strategy and roadmap aligned with IT architecture standards and business operational goals, collaborating closely with the Operations BPO and BPA.- Ensure applications are compliant with security, regulatory, and operational risk requirements.- Monitor application health, availability, and performance; proactively address issues to minimize downtime.- Coordinate with IT operations support teams and vendors for incident and problem resolution.- Act as the primary point of contact for business functions such as supply chain, manufacturing, procurement, and logistics, translating operational business processes into IT service requirements and enhancements.- Manage application lifecycle activities such as upgrades, patching, integration, and decommissioning.- Lead or support digital transformation initiatives within operations.- Manage vendor relationships for application support and licenses, track and manage budgets for application maintenance, enhancements, and support.- Identify opportunities to enhance system efficiency, user experience, and automation.- Promote best practices in service management (ITIL) and leverage analytics to drive decisions.- Ensure vendor performance aligns with SLAs and business expectations.Qualifications Required:- Bachelors degree in Information Technology, Computer Science, Engineering, or related field.- 5 years of experience in IT Operations projects and service management with a focus on operational or enterprise systems such as SAP, Oracle ERP, Infor MES, WMS.- Solid understanding of business operations in areas like supply chain, manufacturing, or logistics.- Proven Project Management skills leading small to medium-size projects and familiarity with common project methodologies (Agile, Prince II).- Experience in ITIL-based service delivery incident/problem/change management.- Strong stakeholder engagement and vendor management skills.- Understanding of integration platforms (e.g., Mulesoft, Dell Boomi) and cloud environments (Azure, AWS). Role Overview:You will be the Operations Application IT Service Owner responsible for the full lifecycle ownership of critical IT global applications supporting various business operations such as manufacturing systems, supply chain, R&D, innovation, inventory, logistics, and procurement platforms. Your role will involve ensuring the stability, security, optimization, and continuous alignment of these applications with the evolving needs of operational teams.Key Responsibilities:- Serve as the accountable owner for the performance, stability, and availability of assigned operational applications.- Maintain the service strategy and roadmap aligned with IT architecture standards and business operational goals, collaborating closely with the Operations BPO and BPA.- Ensure applications are compliant with security, regulatory, and operational risk requirements.- Monitor application health, availability, and performance; proactively address issues to minimize downtime.- Coordinate with IT operations support teams and vendors for incident and problem resolution.- Act as the primary point of contact for business functions such as supply chain, manufacturing, procurement, and logistics, translating operational business processes into IT service requirements and enhancements.- Manage application lifecycle activities such as upgrades, patching, integration, and decommissioning.- Lead or support digital transformation initiatives within operations.- Manage vendor relationships for application support and licenses, track and manage budgets for application maintenance, enhancements, and support.- Identify opportunities to enhance system efficiency, user experience, and automation.- Promote best practices in service management (ITIL) and leverage analytics to drive decisions.- Ensure vendor performance aligns with SLAs and business expectations.Qualifications Required:- Bachelors degree in Information Technology, Computer Science, Engineering, or related field.- 5 years of experience in IT Operations projects and service management with a focus on operational or enterprise systems such as SAP, Oracle ERP, Infor MES, WMS.- Solid understanding of business operations in areas like supply chain, manufacturing, or logistics.- Proven Project Management skills leading small to medium-size projects a

Keyskills :
IT OperationsService ManagementSAPOracle ERPWMSProject ManagementITILStakeholder EngagementVendor ManagementInfor MESIntegration Platforms