Ops Support Specialist 5

Job Description

As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services in coordination with the Operations - Core Team. Your role includes acting as a liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure seamless operations. Your main objective is to provide day-to-day support in alignment with Citis operations infrastructure and processes.**Key Responsibilities:**- Resolve customer inquiries and supervise escalated issues to provide efficient customer service- Identify opportunities for value-added products and services while complying with strict laws and regulations- Communicate daily with management on productivity, quality, and MIS indicators- Facilitate training and assist in answering staff questions within the department- Support a diverse array of products and services- Assist in Lean and process improvement projects- Resolve complex problems based on best practices and escalate when necessary- Assess risks in business decisions and ensure compliance with applicable laws and regulations**Qualifications:**- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and apply problem-solving capabilities- Willingness to work occasional weekends for support activities- Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Demonstrated analytical and mathematical skills- Clear and concise written and verbal communication skillsYou are required to have a High School diploma or equivalent.This job description offers an overview of your responsibilities. Additional duties may be assigned as needed.Citi is an equal opportunity and affirmative action employer, encouraging all qualified candidates to apply for career opportunities. If you require accommodation due to a disability, you can review the Accessibility at Citi for assistance in using our tools and applying for opportunities. As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services in coordination with the Operations - Core Team. Your role includes acting as a liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure seamless operations. Your main objective is to provide day-to-day support in alignment with Citis operations infrastructure and processes.**Key Responsibilities:**- Resolve customer inquiries and supervise escalated issues to provide efficient customer service- Identify opportunities for value-added products and services while complying with strict laws and regulations- Communicate daily with management on productivity, quality, and MIS indicators- Facilitate training and assist in answering staff questions within the department- Support a diverse array of products and services- Assist in Lean and process improvement projects- Resolve complex problems based on best practices and escalate when necessary- Assess risks in business decisions and ensure compliance with applicable laws and regulations**Qualifications:**- 2-4 years of relevant experience- Proficiency in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work independently and apply problem-solving capabilities- Willingness to work occasional weekends for support activities- Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs)- Demonstrated analytical and mathematical skills- Clear and concise written and verbal communication skillsYou are required to have a High School diploma or equivalent.This job description offers an overview of your responsibilities. Additional duties may be assigned as needed.Citi is an equal opportunity and affirmative action employer, encouraging all qualified candidates to apply for career opportunities. If you require accommodation due to a disability, you can review the Accessibility at Citi for assistance in using our tools and applying for opportunities.

Keyskills :
Microsoft OfficePegaAnalytical skillsDispute processG36 functionalityContinuity of Business CoB testingTrust Receipts TRsMathematical knowledgeWritten communication skills