Servicenow Solution Architect-Manager

Job Description

As a Senior in EYs ServiceNow team, your role will involve solving client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products that address client needs.**Key Responsibilities:**- Perform Configuration/Customization of the ServiceNow system, including creating workflows- Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, and business rules- Utilize scripting tools and ServiceNow functionality to automate routine tasks- Integrate and automate processes using Orchestration, Web Services, Soap calls, etc.- Gather specifications from business departments, interpret requirements, and develop technical specifications documentation- Load, manipulate, and maintain data between ServiceNow and other systems- Collaborate with business liaisons to create dashboards, home pages, and performance analytics data collectors- Analyze user stories and procedures to enhance system capabilities, automate workflows, and address scheduling limitations- Conduct system and integration testing with sample and live data**Skills and Attributes for Success:**- Proficiency in authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure- Experience with Disciplined Agile Delivery software release build/deploy processes- Ability to integrate with internal and external applications and systems- Knowledge of JavaScript, HTML, Angular JS, and web design best practices- Hands-on experience with Service Portal implementation- Implementation experience in various ServiceNow applications such as HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, and UI Builder- Familiarity with Performance Analytics and digital technologies like Machine Learning, AI, IoT, and Blockchain**Qualifications:**- College degree in a related technology field or equivalent job experiences- 4 to 7 years of experience in a development role with increasing responsibilities- ServiceNow CSA certification and any CIS certification are mandatory- ITIL Foundations certification is a plusAt EY, you will have the opportunity to work with a team of professionals with commercial acumen and technical expertise. You will be part of a market-leading, multi-disciplinary team and have the chance to collaborate with EY ServiceNow practices globally across various industries.EY is committed to supporting your personal and professional development, offering coaching, feedback, and opportunities for skill enhancement. You will have the freedom to shape your role according to your preferences and grow into challenging assignments in a high-quality, interdisciplinary environment.Join EY in building a better working world through innovative solutions and meaningful projects that create value for clients, society, and the planet. With a focus on data, AI, and advanced technology, EY teams are dedicated to shaping the future with confidence and addressing todays most pressing issues. As a Senior in EYs ServiceNow team, your role will involve solving client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products that address client needs.**Key Responsibilities:**- Perform Configuration/Customization of the ServiceNow system, including creating workflows- Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, and business rules- Utilize scripting tools and ServiceNow functionality to automate routine tasks- Integrate and automate processes using Orchestration, Web Services, Soap calls, etc.- Gather specifications from business departments, interpret requirements, and develop technical specifications documentation- Load, manipulate, and maintain data between ServiceNow and other systems- Collaborate with business liaisons to create dashboards, home pages, and performance analytics data collectors- Analyze user stories and procedures to enhance system capabilities, automate workflows, and address scheduling limitations- Conduct system and integration testing with sample and live data**Skills and Attributes for Success:**- Proficiency in authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure- Experience with Disciplined Agile Delivery software release build/deploy processes- Ability to integrate with internal and external applications and systems- Knowledge of JavaScript, HTML, Angular JS, and web design best practices- Hands-on experience with Service Portal implementation- Implementation experience in various ServiceNow applications such as HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, and UI Builder- Familiarity with Performance Analytics and digital technologies like Machine Lea

Keyskills :
JavaScriptHTMLAngular JSMachine learningIOTBlockchainService Portal implementationPerformance Analytics