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Technical Support Specialist

Fresher   Pune, Maharashtra   28 Oct, 2025
Smart Lion Private Limited
Job LocationPune, Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Technical Customer Support Executive in an international voice process, your role will involve handling inbound technical queries from customers around the globe. Your main responsibilities will include troubleshooting hardware/software issues and providing accurate resolutions promptly. It is crucial to document all customer interactions accurately in the system to maintain a high standard of customer satisfaction.Key Responsibilities:- Handle inbound technical queries from international customers- Troubleshoot hardware/software issues and provide accurate resolutions- Document customer interactions in the system with precision- Deliver a high standard of customer satisfaction through timely supportQualifications & Skills Required:- Minimum education required: 12th Pass (HSC)- Excellent English verbal communication skills are mandatory- Prior experience in a technical international voice process is mandatory- Strong technical troubleshooting ability in hardware/software- Flexibility to work in 24/7 rotational shiftsThe compensation offered for this position is up to 5.3 LPA, based on your current/last drawn CTC and experience. If you are passionate about solving customer problems and possess the necessary experience, we would love to hear from you!Please note that this is a full-time, permanent position located in Pune, Maharashtra. You will be required to work in a hybrid mode, including both office and remote work.Benefits include Provident Fund. As part of the application process, you will be asked to confirm your comfortability with working in 24/7 rotational shifts, including night shifts. Additionally, you will need to provide details about your current/last drawn CTC, expected CTC, and notice period.Experience in technical support for at least 1 year is required, while experience in an international voice process is preferred. If you meet these qualifications and are interested in this opportunity, please apply for the position.,

Keyskills :
Technical troubleshootingExcellent English verbal communication skills

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