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Director - Digital Transformation (Diversity - Female)

5.00 to 8.00 Years   Pune (Maharashtra)   27 May, 2025
Wenwomen Entrepreneur Network
Job LocationPune (Maharashtra)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryConsulting Services
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Designation - DirectorLocation - Pune, Bengaluru, Gurgaon MumbaiSkills - DT in Contact centerChat Bots OCR IVRDesired Skills - Digital Transformation, Contact Center Digital Transformation, Customer Experience Transformation, CX Transformation, Chat bots, OCR, IVRResponsibilities

  • Delivering end-to-end contact center digital transformation projects for global clients
  • Running consulting engagements with Client CXOs and delivering on revenue targets
  • Building curated transformation solutions for prospective and existing clients Market research across best-in class practices, contact center demands, evolving trends etc.
  • Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc.
  • Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case
  • Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey
  • Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices
  • Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing
  • Exposure to contact center economics through improved channel containment, right channeling methodology etc.

Keyskills :
digital transformation contact center chat bots ocr ivr sales opportunity identification

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