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Managed Services Representative

4.00 to 5.00 Years   Pune (Maharashtra)   27 May, 2025
Mindtickle
Job LocationPune (Maharashtra)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Job SnapshotWe are seeking a talented and proactive Managed Services Associate to deliver top-notch service to our enterprise-level customers. As a part of our dedicated team, you will take charge of projects and handle administrative tasks on the Mindtickle platform, catering to our clients unique business needs.Whats in it for you

  • Business Operations:
    • Develop and oversee learning programs on the Mindtickle platform.
    • Execute ad-hoc administrative tasks on the Mindtickle platform.
    • Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
    • Foster strong relationships with other service teams.
    • Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
    • Provide Mindtickle administrative consultancy to customers.
  • Project Deliverables:
    • Develop detailed process documents for each clients project.
    • Create SOPs and reusable templates for Managed Services processes.
    • Efficiently manage multiple projects simultaneously, adhering to SLAs.
    • Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
    • Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
    • Communicate deliverables to clients/internal team.
    • Foster a culture of innovation to optimize work efficiency.
Wed love to hear from you, if you:
  • Have strong verbal and written communication skills.
  • Are proficient in Project Planning and Time Management.
  • Have 4-5 years of experience in customer support/services, managed services, or IT platform administration roles.
  • Have an ability to thrive under tight deadlines and manage multiple projects concurrently.
  • Have keen attention to detail and adeptness in comprehending problem statements.
  • Have a deep commitment to the accuracy of work and a strong focus on client satisfaction.
  • Are a team player capable of collaborating with cross-functional teams to solve business and technical challenges.
  • Are a quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
Good to Have:
  • Have knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
  • Have familiarity with HTML.
Locations: Pune - Hybrid

Keyskills :
project management time management client communicationattention to detailprocess documentation team player written communicationhtml

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